Communication SKILLS www.practicebasedlearning.org A resource commissioned by the Making Practice Based Learning Work project‚ an educational development project funded through FDTL Phase 4 Project Number 174/02 and produced by staff from the University of Ulster. www.practicebasedlearning.org Tara Dixon‚ Project Manager‚ University of Ulster Martin O’Hara‚ Management Consultant Author Aims and Learning Objectives 2 Introduction 3 Section 1: The Communication Process 4 Section 2: Active Listening Skills 10
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Workplace Violence 1. What is workplace violence?! It is the violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide‚ one of the leading causes of job-related deaths. Workplace violence is a growing concern for employers and employees alike. According to the Occupational Safety and Health Administration (OSHA)‚ roughly 20‚000 assaults and 792 homicides occurred at workplaces throughout
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formed unions so that they could have some say over wages‚ hours‚ working conditions‚ and the many other problems that arise in the relationship between a worker and employer. Unions are important because they help set the standards for education‚ skill levels‚ wages‚ working conditions‚ and quality of life for workers. Union-negotiated wages and benefits are generally superior to what non-union workers receive (http://www.iuoe.org). Unions over the past 100 years have been shrinking and on a decline
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|Unit BSBOHS407A |Qualification | |Monitor a Safe Workplace |Certificate IV in Frontline Management | Your Assessor: __________________________________ Write the name of your assessor here. Call your assessor anytime. Phone: (02) 9779 9800 Send completed Assessment Assignments to: Corelink Assessor Corelink Pty Ltd
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EMPLOYABILITY SKILLS What are employability skills? Employability skills are non-technical or generic skills‚ such as communication‚ team work and problem solving‚ which contribute to your ability to be an effective and successful participant in the workplace. They are sometimes referred to as key‚ core‚ life‚ essential‚ or soft skills. Unlike many technical skills‚ employability skills are transferable between jobs. Given the value employers place on workplace experience‚ entry-level positions
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skills and experience are at the top of the list of key factors that employers look for when interviewing potential employees. Think about the most important skills you possess and how they will help you in a particular position or field. During the interview‚ offer specific examples to illustrate your point. Don’t cross the line of confidence by sounding too pompous or arrogant. Employers will never believe you saved the world from mass destruction. They will‚ however‚ believe you increased departmental
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Workplace conflict is a specific type conflict that occurs in the workplace. Conflict can arise anywhere‚ anytime‚ by any given person. Workplaces are already stressful enough before conflict contributes to its share of stress. Long hours‚ hierarchical structure of the organization and unrealistic expectations are just a few of a dozen of factors that help shape the conflict that arises in the workplace. There are many different types of conflict that occur in the workplace. The five most common
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INTERPERSONAL SKILLS Interpersonal skills are the skills that a person uses to interact with other people. Interpersonal skills are sometimes also referred to as people skills or communication skills. Interpersonal skills involve using skills such as active listening and tone of voice‚ they include delegation and leadership. It is how well you communicate with someone and how well you behave or carry yourself. Also they help people further their careers. Interpersonal skills refer to mental and
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Developing the 21st-Century Leader A multi-level analysis of global trends in leadership challenges and practices Contributors: Craig Perrin Sharon Daniels Chris Blauth Mark Marone‚ Ph.D. East Apthorp Joyce Thompsen‚ Ph.D. Kathleen Clancy Jefferson‚ Ph.D. Colleen O’Sullivan Linda Moran‚ Ed.D. Executive Summary To succeed in the shifting business landscape of the 21stcentury‚ leaders must rethink their historical views and cultivate a new configuration of attitudes and abilities. That is
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Thesis The purpose of this paper is to look at stress in the workplace and its effects on family‚ medical and work effectiveness. By looking at a few studies‚ this paper will show the relevance between stress from the job and depression and issues in the family‚ issues with health problems and low job performance. Conclusion Effective tools for dealing with stress will decrease stress‚ improve the physical and emotional/mental health of workers‚ increase worker productivity‚ improve
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