Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
Premium Communication Nonverbal communication Customer service
Introduction For this task the author will be discussing the factors which influence the travel and tourism industry and defining the marketing mix. Marketing; The term marketing is a complex management tool and can be defined many ways. Marketing can be defined as being all about getting the right products to the right customer at the right time; in general the term marketing is the action or business of promoting and selling products and services. Marketing is based on thinking about
Premium Marketing
quickly but thoroughly with enthusiasm. I like to be part of a team and working together‚ although I am very capable of working independently. I’m very polite and sociable; I also like to meet new people‚ which is why I have chosen to go into the travel and tourism sector. It is a very diverse‚ dynamic‚ wide-ranged and rapidly growing industry‚ which creates job opportunities for many whether young or aged. There is an increasing range of jobs and career prospects for suitably qualified people. I believe
Premium Management Leadership Personality psychology
This essay will discuss the current situation of entrepreneurial enterprises in South Africa‚ in regards to its development and benefits to society. Additionally it will explore what factors might have influenced entrepreneurships resulting in the current situation and highlight their importance to society. South Africa is currently confronted with several economic‚ political and social issues‚ making it hard for new entrepreneurs to enter the market as well as for existing entrepreneurs to stay
Premium Entrepreneurship Africa Entrepreneur
Travel and Tourism in Thailand to 2018 Published on 02nd APR. 2014 The Thai travel and tourism sector posted growth during the review period (20092013)‚ despite the global financial crisis. The growth can be attributed to the increasing number of tourists from emerging countries such as China‚ India and Russia; international tourists to the country reached 26.7 million in 2013. While forecast-period growth is expected to be undermined by political instability‚ the countrys tourism sector has
Premium Tourism
Travel and tourism is a booming business From the inception of world‚ Human being always traveled from one part to the other part of the world. Initially human was had nomadic attitude‚ they moved to places to places in the search of food‚ shelter and safety. Still after the evolution of civilization human being traveled to other part of the world in search of job‚ wild life experience ‚ and to acknowledge the beauty of nature or monuments left by the time. This traveling attitude of human being
Premium India Maharashtra Uttar Pradesh
operations in the travel and tourism industry. Advances in Internet and other direct booking One of the largest areas of impact within technological development is the way bookings are mad. Bookings in the Second World War (1939-1945) were really simple to make as airlines and tour operators had charts on the walls of their office and would take bookings over the phone or by post. The charts were fairly resourceful but normally ended up with double bookings. As the demand for travel grew reservation
Premium Airline Mobile phone
their dollar‚ but also feel valued and respected by the workers providing the service (Kernbach & Schutte‚ 2005; Langhorn‚ 2004; Varca‚2004; Winsted‚ 2000). World travel and tourism as one of the world’s largest industries‚ supporting 266 million jobs and generating 9 per cent of the World GDP. Each year the global travel and tourism industry generates several thousand billions U.S. dollars in revenue. According to UNWTO the number of International tourist arrivals worldwide exceeded the one billion
Premium Tourism Tourism Hotel
Development of Visitor Management Strategies Based on Visitors’ Leisure Lifestyle - A Visitor Sample of Sun Moon Lake National Scenic Area‚ Taiwan Su-Hsin Lee Jing-Shoung Hou Chang-Chan Huang Wei-Chen Li 【Abstract】 Visitors’ depreciative behavior can be seen quite often in outdoor recreation settings. Their improper behavior brings not merely negative effects on other visitors but also major maintenance issue to recreation resource management. Therefore‚ recreation resource management authorities
Premium Management Visitor Behaviorism
World II My name is Sihaam Ahmed; I am 23 years old and have graduated from Roehampton University studying Travel and Tourism Management. I had experience working in London’s busiest hotels Hilton Metropolitan as the assistant to the head of Human Resources. I left the hotel because I saw an opportunity work on cruise liner. Working on would cruise linerwould give me a chance‚to travel which has always been a dream of mine and gain tremendous amount of experience My ambition in life like many
Premium Cruise ship Ship Customer