CASE STUDY 201 DHL Bangladesh: Managing HeadquartersSubsidiary Relations By Hemant Merchant Masud Chand This case revolves around Nurul Rahman‚ a DHL Bangladesh (DHLB) manager who must recommend which of the two human resource information systems (HRISs) DHLB should adopt to alleviate the escalating workload on its human resources (HR) department. The choice between these systems is difficult: the HRIS favored by regional headquarters is significantly more expensive and likely unsuited to
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Case Study 5: DHL Bangladesh 1. What advantages and disadvantages associated with a matrix structure does this case reveal? The matrix structure of DHL lends many advantages and disadvantages to DHL. One advantage can be seen in the ability for DHL to accomplish pockets of business via the geographic settings through specific output groups to handle the diversity of business available for DHL. It keeps the different partitions of business in scope of how to best service each geographic region
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CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
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DHL Bangladesh Christina Bellenger University of Phoenix February 7‚ 208 Introduction DHL Bangladesh‚ a privately held subsidiary of DHL Worldwide Express‚ is a pioneer and was acknowledged as a market leader in the air express industry in Bangladesh. This rapid expansion required DHLB to increase the number of employees from 5 to 300. This also increased the workload for DHLB employees‚ especially for the human resource department. The HR department employed just three employees
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Case analysis of DHL DHL was founded in1969 and has a high performance in the worldwide market. As the important strategic significance and high margin of U.S. express and logistics market‚ DHL attempted to entry the market since 1983. The value-add services of DHL DHL offers international logistic services. DHL provide three parts of value-add service as Assembly‚ Kitting and Co-packing Services; Pre-retail Services and other services. Assembly‚ Kitting and Co-packing Services include Product
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but on the US market the Express division DHL is only the number 3. The stratgic plan for the Express division DHL of Deutsche World Post Net explores how DHL can become the leader on the US market within the five years. Within the strategic plan the internal and external environment are reviewed and evaluated to define a grand strategy to accomplish the goal. A SWOT analysis shows strenghts‚ weaknesses‚ opportunities‚ threats‚ and trends of the DHL operation on the US market. The generic strategie
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DHL International: An Ambitious Competitor in Global Logistics Services When Adrian Dalsey‚ Larry Hillbolm‚ and Robert Lynn founded DHL as a door-to-door express service between San Francisco and Honolulu in 1969‚ no one could have imagined the business evolving into a crossborder express delivery group linking 120‚000 destinations in more than 220 countries and territories. Now owned by the German company Deutsche Post World Net‚ DHL offers express services‚ international air and
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Case Assignment Questions DHL Worldwide Express 1. How do customers purchase air express services? Are there differences between documents and parcels? Yes‚ there are differences. There are two principal types of customers. First‚ there are the people who base their decisions depending on the level of satisfaction that the shipment company’s current customer base have. They are not price sensitive and because it is easy to anticipate their purchase volume and shipment‚ it is easier for DHL
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2004:294 CIV MASTER’S THESIS Performance Measurement at DHL Solutions Towards an improved performance measurement system consisting of relevant and well-designed measures TOMAS STEFENSON MASTER OF SCIENCE PROGRAMME Department of Business Administration and Social Sciences Division of Industrial Logistics 2004:294 CIV • ISSN: 1402 - 1617 • ISRN: LTU - EX - - 04/294 - - SE PREFACE “Most company performance yardsticks [i.e. measures] are too short‚ too rigid‚ or used more like a teacher’s ruler
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Eduardo Navarrete Bonnie Rosecliffe English 49 MW 10/09/2012 My Life Going Downhill I’m looking down a steep long hill paved with black concrete. I start kicking at it from on top of my long board skate deck to gain momentum going forward. There is no need to push because gravity is all that I need to get going but with the need for speed attitude I can’t help but want to go faster. I give one last tug at my helmet to make sure it’s on tight before I go into my tuck because one mistake without the
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