FACULTY OF BUSINESS AND ECONOMICS School of Business BUSI0023A Operations and Quality Management / IIMT3635A Operations Management I. Information on Instructor Instructor: Dr. Lee Hsiao-Hui Email: hhlee@hku.hk Office: KK Leung Building Rm 814 Phone: 3917-1082 Consultation times: by appointment Course Page: MOODLE Pre-requisites: Please refer to the Description for Undergraduate Courses Textbook: Anupindi‚ R.‚ S. Chopra‚ S. D. Deshmukh‚ J. A. Van Mieghem‚ and E. Zemel‚ Managing Business Process Flow‚
Premium Business process Problem solving
Mgt 710 Process Innovation and Management Homework Exercise The objective of this homework is to understand how business processes are managed in organizations. A. Students who are working in an organization Please have the attached survey completed by a business manager who is senior enough to have a perspective on the processes in a major part of the organization. You should be able to complete the questions in Section A of the survey yourself. The remaining questions in the survey should
Premium Management Process management Business process
__________________________________________________________________________________ UNIT 403 – MIS ASSIGNMENT IMPLEMENTATION OF PHOENIX CORE BANKING SYSTEM LECTURER: DR. TONY JEWELS SUBMISSION DATE: 1.03.2013 LOCATION: ABU DHABI‚ UAE STUDENT NAME: - JONATHAN BENOIT STUDENT ID: - 852381 __________________________________________________________________________________ EXECUTIVE SUMMARY Sound banking practices demand rigorous attention to processes to ensure optimum results
Premium Business process Acceptance testing Enterprise resource planning
the guidance of Prof. J.M.Shah Contents 1. 2. 3. 4. 5. 6. 7. 8. 8.1 8.2 8.3 8.4 9. INTRODUCTION ................................................................................................................................. 4 ORDER CAPTURE PROCESS.............................................................................................................. 5 LEGACY ARCHITECTURE ..................................................................................................................
Premium Customer relationship management Customer service Enterprise resource planning
both methods‚ it gives your team a comprehensive tool which increases the speed and effectiveness of any process within the organization. Resulting in reduced costs‚ improved collaboration and increased revenue. Lean- Lean is popular for its methodical approach to streamlining both manufacturing and service processes by eliminating waste will continue to deliver value to customers. A lean process: • Is more efficient and economical • Is faster • Delivers satisfactory quality Six Sigma is a Quality
Premium Six Sigma Six Sigma Business process
facilitate quick response in the evolving business environment‚ effective supervision of day-to-day business conduct and accountability for operation performance. The roles of Central Functions (Corporate Centres) have been strengthened to provide guidance related to specific core function strategies and governance related matters to the Lines of Business Management has established four strategic thrusts to support the achievement of the Group’s key business objectives. They are: – Customer centricity
Premium Management Business process Revenue
e Change is modification of a structure or process of a system‚ that maybe good or even bad. It disturbs the existing equilibrium or status quo of an organanization‚ or various other parts of an organization in varying degrees of speed and significance‚ this is further explained in reference to the Rolls Royce Case Study: When change takes place to due to external forces it is called a reactive change. This can be achieved by applying an Enterprise Resource Planning (ERP) to achieve a positive
Premium Enterprise resource planning Management Business process
interruptions. At the sametime‚ development of new products using the COBOL is quite cumbersome and took weeks‚ evenmonths‚ to accomplish. They also lost opportunities to cross-sell because transaction processingfor policy underwriting was still a batch process and information is not available to agents andadvisors in real-time. Through the new digital systems‚ these problems were addressed. The paper-based insurance processes were replaced by a paperless platform. Under the new system‚ alldocuments are
Premium Digital Business continuity planning Process management
hree hundred individuals in ten countries and seven business areas are currently involved in the SAP.com implementation‚ which will completely restructure Cadbury Schweppes plc‚ based in Birmingham‚ UK. This implementation project using e-enabled ERP is known internally as Probe. With the exception of its business development activities‚ this is the largest project that this organization has ever undertaken. A sweet chocolate aroma fills the air and heads of thousands of children every year as
Premium Chocolate Cadbury plc Business process
BUSINESS PROCESS The main focus of this research is to understand more of business process with associate of an organisation and its structure. As we know‚ business process is a collection of related tacks or activities that produces a specific service or product for a particular customer or customers. According to the literature renew showed by David Barnes; Business process in an organisation is an input which includes people‚ materials‚ information and finance. it’s also an input that organise
Premium Management Process management Business process