Comparison of service quality of TNT express and DHL express with RATER dimensions The quality level of service provided by TNT Express and DHL Express in China could be described within the RATER dimensions of service quality. Samples and numbers are provided below to evaluate the quality of their service. Reliability Based on TNT Express annual report 2011‚ the service quality in that year has achieved an all time high with a 96% on-time delivery performance for the one million daily deliveries
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MICRO ENVIRONMENT/ INDUSTRY ANALYSIS The environment which is close to business and affects its capacity to work is called micro or operational environment. Industry is a group of companies which offer same or similar product or services. These products and services are close substitutes of each other. It consists of: 1 Suppliers Supplier are the people who supply raw materials and required components to the companies. Increasing prices and reducing the quality of their products are potential
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How can a new employee better adapt to the work environment? I will introduce some tips on this subject -Your performance and demeanor on the first working day and week‚ always leave an unforgettable impression of your colleagues. They may have great impact on your feature development in your company. - You will meet many new colleagues the first few days‚ and for sure u will not remember all their names. But don’t worry! Be focus when you are remembering them‚ be sincere‚ friendly and modest
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This article is written by Pankaj Ghemawat‚ an Indian-American economist‚ global professor of management and strategy‚ speaker and a lead author of the DHL Global Connectedness Index. He is known for his work in the study of globalization. He has contradicted the Tom Friedman saying that the world isn’t nearly as flat as he said. The article is regarding globalization or semi globalization. According the article‚ the first argument is that there is more investment in the world now than the early
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Chapter 2 The external environment: Opportunities‚ threats‚ industry competition and competitor analysis Knowledge objectives 1 Explain the importance of analysing and understanding the firm’s external environment 2 Define and describe the general environment and the industry environment 3 Discuss the four activities of the external environmental analysis process 4 Name and describe the general environment’s six segments Knowledge objectives 5 Identify the five competitive forces
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Running Head: BROAD ENVIRONMENT Knowing the Unknown about the Broad Environment University of Tampa MGT 431 Practical Strategic Assessment Dr. George Bud Wynn June 09‚ 2009 Abstract In “Foundations in Strategic Management”‚ pages 21 to 27‚ author Harrison discusses the influence that the external environment has on a particular company’s operations and how its managers can adapt to environmental uncertainties to sustain their competitive advantages. Harrison also points out why it is
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Business environment encompasses all those factors that affect a company’s operations‚ and includes customers‚ competitors‚ stakeholders‚ suppliers‚ industry trends‚ regulations‚ other government activities‚ social and economic factors and technological developments. Social or Societary environment of business means all factors which affects business socially . Every business works in a society ‚ so societies ’ different factors like family ‚ educational institutions and religion affects business
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CHAPTER 1 THE COMMERCIAL ENVIRONMENT INTRODUCTION The commercial environment is the “arena” in which purchasing and supply professionals and many others in business operate. This environment is essentially live and developing all the time and it includes many factors beyond the organisation’s day-to-day control. This ever-changing business environment puts all organisations under pressure to conform‚ adapt‚ innovate‚ or suffer the consequences of any inaction. Continuous appraisal of the
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Introduction Business environment is an element that will affect all the activities of an organization. Besides‚ it will bring firms both opportunities and threats because of its uncertainties. Business environment is uncertain‚ complex & dynamics; organization should apply more flexibility & discontinuity ways to manage them. A firm cannot control the environment because it is unpredictable in its direction and speed of change‚ such as interest rates‚ rate of inflation and exchange rate. Business
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Everyone in some way uses technology quite often. In some ways it’s bad for the environment but better in most. The slogan “Go Green” has become very popular lately and it is encouraging people to be eco-friendly and to think more wisely. More recycling is now taking place and more materials are being made out of recycled paper. People are even buying hybrid cars now just because they are better for the environment and they can be considered eco-friendly. But most people however‚ are investing
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