Introduction to Operations Management After completing this chapter‚ you should be able to: 1. Define the term operations management. 2. Identify the three major functional areas of organizations and describe how they interrelate. 3. Identify similarities and differences between production and service operations. 4. Describe the operations function and the nature of the operations manager’s job. 5. Summarize the two major aspects of process management. 6. Explain the key aspects of operations management
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the on-going improvement of goods‚ services and processes. (Collier 2012-2013‚ 3) This involves both strategic planning as well as operations strategy. Strategic planning is a process of determining long-term goals‚ policies‚ and plans for an organization. Its objective is to achieve goals even if there may be unforeseeable circumstances. There are three levels of strategy in operations strategy that are used in most large organizations‚ corporate‚ business and operational strategy (As show in the
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Operation and Productivity Global Company Profile: Hard Rock Cafe Operations Management at Hard Rock Cafe Operations Manager throughout the world are producing products every day to provide for the well-being of society. These products take on a multitude of forms. Hard Rock Cafe produces thousands of complex products every day‚ to be delivered as the customer ordered them‚ when customer wants them. Hard Rock does this for over 35 million gusts worldwide every year. Orlando-based Hard Rock Cafe
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THE NESTLE STORY Nestle S.A. the present Switzerland based international food group‚ originally consisted of two companies and two products: Henri Nestle and his baby food in Vevey‚ and the Anglo-Swiss Condensed Milk company and its condensed Milk Company and its condensed milk in Cham‚ both in Switzerland. In 1866 the Page Brothers form the United States set up a new industry in Cham‚ making condensed milk from a raw material that was available in abundance in the region. In 1867 Henri Nestle a
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OPERATIONS RESEARCH INTRODUCTION Operations Research is a unique discipline‚ one of its kinds‚ best of breeds‚ employing several highly developed and advanced analytical techniques which in turn aids in effective decision making. It is often regarded as a sub-field of mathematics. Operations research (OR) are not only deeply involved with making and taking effective decisions. It is also concerned with minimizing losses‚ optimization‚ simulations‚ forecasting and predicting within an organization
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DSME 2030 Operations Management Introduction to Operations Management Sean Zhou CUHK Business School CUHK DSME 2030 Page 1 Why is so Successful? Founded in 1971‚ based in Memphis‚ Tennessee‚ with $44.3 billion annual revenue in 2013 Serve 220 countries and regions‚ 300 thousand employees Deliver 3.4 million packages daily with 654 planes and 43‚000 trucks Multiple divisions/operating units: FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Services Fast and reliable On-time
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upon performance objectives with recommendations on forecasting methods‚ process layout‚ appropriate technology‚ production approach‚ inventory approach‚ and a quality approach with tools to manage‚ measure‚ and assess quality. Analysis Operations Strategy and Performance TIMELINE: After being informed by HP of a curling problem with ink-jet paper in 1996‚ Portland Plant began formulating a new coating for their ink-jet papers. From then until Spring 1998 they were able to curb the curling
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OPERATIONS STRATEGY Instructor: Gad Allon Contact: g-‐‑allon@kellogg.northwestern.edu Class 1 Description Framework for operations strategy Tailoring operations strategy Investor/External view of operations: - Operations Forensics - Linking to Financials (ROIC tree) Asset strategy‚ operational hedging and risk mgmt. Sourcing strategy: Global networks and offshoring Strategic sourcing and supplier relations Reading
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Operation Bagration: The “Unknown” D-Day At the Tehran Conference‚ the first World War II conference amongst the Big Three: the Soviet Union‚ the United States‚ and the United Kingdom the final plan to defeat Nazi Germany was agreed upon in unison. As promised at the Tehran Conference at the end of 1943‚ as the United States revealed the date for their Western offense‚ the Red Army began planning a powerful offensive to coincide with it. Operation Bagration‚ the main summer offensive of 1944
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Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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