CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
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Assignment on Marketing Activities of DHL Introduction The world is standing at the threshold of a new millennium. We expect it to be full of successes‚ discoveries‚ developments and happiness and this will be possible due to globalization‚ technological advancements (changes) and the dramatic economic changes. Whenever we talk about economy‚ we mean financial performance of a country‚ company or a firm. So in this case the most used and the important term is technology. The term technology
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DHL‚ A leader in logistics Presented by SNEHA TIWARI ROLL NO-60 INTRODUCTION DHL is the global market leader in international express‚ overland transport and air freight. It is also the world’s number 1 in ocean freight and contract logistics. DHL offers a full range of customized solutions - from express document shipping to supply chain management. In the logistics area‚ globalization is creating ever more complex supply chains. It also offers a wide range
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Introduction The Company chosen for Operations Management Case Study in this report is Toyota Motor Corporation. It was discovered during Initial group discussion that Toyota is a strongly grounded corporation with its par excellence & acclaimed production system. One of our team member had also been closely associated with this corporation; and could back up our research with her practical work experience. Moreover‚ since Toyota Production System (TPS) is a great reason of Toyota’s globalised success
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Introduction Company: Deutsche Post DHL Category: Express Air Shipping / Supply Chain(3PL) / Global Forwarding Sector: Transport‚ Shipping & Supply Chain(3PL) Slogan: Excellence Simply Delivered USP: World market leader in Sea and Air mail Segment: Global‚ regional & local customers who need express logistics and 3PL services Target Group: Price conscious customers who require a reliable level of service DHL exist in over 220 countries across the world‚ making
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DHL SPECIAL SERVICES DHL Special Services aut omates warehouse management with bar coding and radio frequency technology based on Progres s OpenEdge®. CASE STUDY CHALLENGE Legacy applications lacked the ability to scale to support business growth‚ and adding new features was timeconsuming and expensive. SOLUTION The Progress OpenEdge®-based Warehouse Management System (WMS) from Progress® partner WICS. WHY PROGRESS® SOFTWARE DHL selected Progress because it wanted an open systems environment that
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DHL Case 1. Using the EVC framework (i.e.‚ differentiation value)‚ what opportunities exist for price customization at DHL? (In other words‚ where is there value that is not priced out?). Based on the differentiation value‚ the following price customization opportunities exist for DHL. - DHL can charge a premium for its extensive network span and coverage in remote areas that they serve‚ which are not serviced by their competitors‚ like Africa. - Differentiation premium could be charged on
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as Federal Express was starting to grow its business in the 1970s‚ DHL was expanding to Europe‚ Latin America‚ the Middle East‚ and Africa. DHL was the first to bring air express to the Eastern Bloc countries in 1983 and the People’s Republic of China in 1986. In 2003‚ DHL acquired Airborne‚ another air delivery service. Now‚ with the deep pockets of its parent company‚ Deutsche Post World Net (Germany’s private postal service)‚ DHL is fast becoming a formidable competitor. So how do these brands
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Leader in Distributed ALM Deutsche Post DHL Case Study Enterprise Agility through DevOps Industry: Communications and Logistics Services Provider COMPANY PROFILE Location: Global Enterprise headquartered in Germany‚ with international subsidiaries Deutsche Post DHL is the world’s leading mail and logistics services group. Headquartered in Bonn‚ Germany‚ the Deutsche Post and DHL corporate brands offer a broad portfolio of logistics (DHL) and communications (Deutsche Post) services
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Introduction: DHL commits its expertise in international express‚ air and ocean freight‚ road and rail transportation‚ contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275‚000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection‚ disaster management and education
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