the student of M.COM (PREVIOUS) ‚ dept. of Commerce‚ Karachi University are conducting a practical research on “Pharmaceutical Sector”. In this you are requested to fill out the following questionnaire. We assure you that all the information provided would strictly be used for academic purpose only. “QUESTIONnAIRE” 1. You are related with the field of: a. Pharmacy b. Doctor c. Nurse d. other 2. Your gender: a. Male b. Female 3. Your working experience in
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Realigning Service Operations Strategy at DHL Express Tim Coltman University of Wollongong – Centre for Business Service Science‚ Wollongong‚ New South Wales 2522‚ Australia tcoltman@uow.edu.au John Gattorna Macquarie University – Macquarie Graduate School of Management 2000‚ New South Wales‚ Australia‚ john@johngattorna.com Stuart Whiting DHL - Express Global Head Office‚ Bonn‚ Germany‚ Stuart.Whiting@dhl.com This paper describes the approach that DHL used to respond to aggressive revenue
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Questionnaire Guidelines: 1.) Answer only the questions which are applicable or the ones you wish to disclose. 2.) Write the answers in the space provided below each answer 3.) Write your answers a‚ b‚ c or any other option in front of the space where Answer is written. 4.) All the information provided by the organisations will be kept confidential and will be used strictly for educational purpose. Please answers the following questions: A1. In which year was your company founded?
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Questionnaire 1. What age group do you belong to? a) 11-20 b) 21-30 c) 31-50 d) 51 and over 2. What is your marital status? a) Single b) Married c) In a relationship d) Divorce 3. What is your employment status? a) Employed b) Unemployed c) Seeking employment d) Other 4. What is your occupation? a) Teacher b) Student c) Engineer d) Other 5. To which gender do you belong? a) Male b) Female 6
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Abstract : Jaflong is one the beautiful tourist spots in Bangladesh which is visited by lots of local and foreign visitors every year. Jaflong is famous for collection of rolling stone‚ colorful tribal life‚ Khasia Rajbari‚ Dauki and Piyan rivers ‚ Tea Garden‚ Orange and Jackfruit Garden‚ Betel leaf and areca nut gardens and Dauki Bazar. But the most important side of jaflong is its beautiful natural sites. It is a matter of regretting that Jaflong is being polluted by different means like stone
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12. On viewing this ad‚ you felt this product is a) Super Premium/ Exclusive b) Premium product c) Value product d) Economical e) Not clear f) Don’t know 13. According to you‚ this ad is ideal for customer aged a) 21-29 b) 30-39 c) 40 and above d) Suitable for all age groups e) Not suitable for any age group 14. According to you |After viewing this ad I
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Questionnaire For Teenagers NAME - ______________________ Age - ____ Gender - _____ Q.1. Do you play any sports? A. yes‚ B. No‚ Q.2. If Yes Then specify? Q.3. How Many Hours do you spend time Playing outdoor games? A.1-3Hours B.4-6Hours C.Less than 1 hour Q.4. What Ailments/Disability stops you from playing games that make you fit for life? Q.5. Do you go to any fitness centre for working out?
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Survey Questionnaire Direction: Please fill in the blanks or check the boxes or parentheses provided below that best correspond to your answer SOP I. Personal Profile 1.1 Name: (optional):_______________________ 1.2 Age ___0-15 years old or below ___46-60 years old ___16-30 years old ___60 years old or above ___31-45 years old 1.3 Civil Status ___Single ___Separated ___Married ___Widow/er 1.4 Number of Dependents: ___4-6 ___10 or above ___7-9 1.5 Educational Attainment ___Elementary
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Services 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 1. The Staff are Friendly and Approachable. 2. The Staff are calm during stressful situations. 3. Calmly interact with customers under all kinds of situations‚ 4. The Staff can accommodate all the costumers. 5. The staff has a pleasing personality. B. Physical Facilities/ Ambience 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2 | 1 | 5 | 4 | 3 | 2
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