Section FOOD & BEVERAGE SERVICE 1 For Hospitality Training Program- Dolphin Hotels Limited S t u d y G u i d e a n d ke y notes FOOD & BEVERAGE SERVICE Study Guide and Key notes Developed by ©2005 Training and development department Dolphin Hotels Limited‚ Ramoji Film City F O O D & B E V E R A G E S E R V I C E The Hotel Industry – Introduction Definition and Origin of the Hotel Industry H otel is defined as “A place where a bonifide traveller can receive
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hybrid services where physical possessions are distributed as part of the provision. As a result‚ such services undermine a number of issues relating to intangibility. Courier services do not need to ‘describe the invisible’. Courier services such as DHL and FedEX are able to use vivid interactive imagery to communicate with potential consumers and convey the service concept‚ overcoming potential communication problems as associated with pure service operations (Verma‚ 2008). Courier services cannot
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Introduction The AASCB case talks about the small package express delivery industry and its evolution. This is a very interesting case to study because of the fact that more and more people are shipping small packages every day especially with the growth ecommerce. It is also interesting because of how this industry has allowed people to conduct business with other people around the world. Today consumers in the US can make purchases or send files directly to and from business in places like China
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2012). While the matrix may be largely subjective and based on personal perspective it can still provide a company with a wealth of information as to how it compares to its competitors. To complete the competitive profile matrix we selected FedEx and DHL as the companies to compare UPS to since they are its largest international competitors. The critical success factors that we selected and weighted as the most
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Sarathi|Srilakhi Sah| Domestic express major Blue Dart had forged a five-year sales alliance with DHL Worldwide Express‚ after the company decided against renewing its existing contract with FedEx‚ the new alliance was effective from October 1‚ 2002. The key consideration for Blue Dart was the restrictive nature of contract as the contract forbade the domestic courier to carry any packages from TNT‚ UPS or DHL. Other issue was that Blue Dart wanted to strengthen regional presence by tapping Indian trade
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traditions in many countries. 4.I think DHL decrease in bussiness because of their merger with Airborne Express in 2003. I think the dangers of being the first movers made them ambitious of becoming better and lead them to a wrong investment 1. Yes because DHL gets to have more business with boeing than others because they are ranked first and their were there first. Boeing gets to make a lot of planes and other transportations that go internationally that DHL would get more because they were first
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FedEx: Building a Global Distribution Powerhouse Questions 1. Evaluate the methods used by FedEx to grow domestically and internationally. Why do you think that the company initially had problems in its global operations? We are living in a global world so business‚ companies and people needs to communicate and deliver something to others quick and successfully in domestically and internationally. For that reason‚ Smith designed efficient distribution system to overcome difficulties in moving
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com/content/sponsored-channels/kenco-logistic-services-third-party-logistics/single-article-page/article/the-top-25-global-3pls-is-bigger-really-better/ http://www.frost.com/prod/servlet/press-release.pag?docid=237195104 http://finance.yahoo.com/news/dhl-named-best-express-logistics-040000906.html http://www.rediff.com/money/report/india-gets-46th-spot-in-global-trade-logistics-performance-wb/20120516.htm
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ability to understand customer needs and work appropriately | 1 | 2 | 3 | 4 | 5 | 6 | 7 | | | | | | | | | | | | | | | | | 7. Your ability to identify‚ develop and prioritize initiatives that will improve the quality of service to DHL customers. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | | | | | | | | | | | | | | | | | 8. Carry out tasks as assigned with utmost care & efficiency & in compliance to the Customs & any other law in force | 1 | 2 |
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P5 Explain the legal and ethical issues in relation to the use of business information Definition: Ethics concern an individual’s moral judgments about right and wrong. Explanation: Business information belongs to the business owner and any kind of use of the business related information should be used as per the company policy. There are legal consequences in breaking the rules (code of conduct & code of practice). Staff member needs to use his/her ethical judgement to decide what is
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