Int. Bus. 11/12/13 Assignment #3 Case Study from Chapter 3: DHL‚ FedEx‚ and UPS: Shifting fortunes in the global logistics services industry I have been told you where sent here to speak with me in hopes to better understand the shipping industry among DHL‚ FedEx and UPS. Unfortunately I don’t normally consult with people in this area‚ but I did a little research to hopefully help you out some. From what I could find the shipping business revolves almost 100% around the economy’s health‚ such
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the adoption of air express delivery service‚ and evaluates the competitiveness of air cargo express carriers in the Korean market. Our AHP analysis shows that accuracy and promptness are the two most influential factors to competitiveness‚ and that DHL is most competitive in the Korean market‚ followed by FedEx‚ TNT‚ EMS‚ and UPS. We further examine both the factor importance and carriers’ competitiveness from the perspective of service users. While accuracy and promptness remain as important factors
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Institute of Management‚ Nirma University MBA FT‚ 2013-15 Marketing Managment-I Group Assignment :1 Submitted By: Nidhi Rai(131236) Nikhil Mathew(131237) Ninad Trivedi(131238) Noopur Naik(131239) Pallav Gupta(131240) Section B Competitor Program Fit For a company to successfully compete with others it must learn to emphasize different elements of the marketing mix and by using different mixtures of those elements; such that they hide their weakness and show their strengths
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(821-396-355) Interviewee: Balaji .G [pic] I interviewed one of my friends Balaji.G who is working in DHL as Assistant Manager. He is having 7 years experience in logistics Industry. Basically his job is to Sell Ocean and Airfreight to Small and Medium Enterprises. I took his Interview on phone as he is working in Chennai‚ India. DHL is a logistics company who deals with freight transportation. They are basically into Air freight and Ocean Freight. Their customers
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services and products offered by the company as a whole. For example‚ DHL offers global shipping options for businesses throughout the globe. By understanding the needs and priority behind their services‚ the company has established a strong global presence to provide better services taking these concerns into account. “As a significant cross-border shipper‚ DHL is focused on meeting the supply chain demands created by globalization. DHL provides local logistics know-how and expertise in international
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Table of Content Executive Summary 1 Introduction 2 Overview of Courier and Delivery Industry 2 Review of Data Mining 4 Review of Customer Relationship Management 4 Data Mining and Customer Relationship Management (CRM) 5 Challenges of Courier industry 5 CRM Strategy of Courier Industry 7 Customer value approach of Courier Industry 8 Tools‚ Techniques and Application of Data mining 9 Current Process of Data mining Implemented by Courier Service Organizations 12 Data Mining using Clustering
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Case Study 1 A unique Training Program at UPS Mark Colvard‚ a United Parcel Manager in San Ramon‚ California‚ recently faced a difficult decision. One of his drivers asked for 2 week off to help an ailing family member. But company rules said this driver wasn’t eligible. If Colvard went by the book‚ the driver would probably take the days off anyway and be fired. On the other hand‚ Colvard chose to give the driver the time off. Although he took some heat for the decision‚ he also kept a valuable
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The main factors that influence the price charged by FedEx are the costs of gas‚ promotions‚ and market research. The price that FedEx charges on the services now is lower than other competitors (UPS and DHL). The price of a FedEx overnight letter is $11 compared to UPS and DHL prices of $12 and $13 respectively. As FedEx management’s policy is to maximize profits‚ they use the cutthroat business technique by pricing their services at high prices and hoping the consumer will use it based
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The company began by offering overnight courier services‚ an industry that to that point had not existed. Today‚ that unit is known as FedEx Express and it is still the largest in the company. There are competitors‚ however‚ mostly notably UPS‚ DHL and TNT. In most Western markets‚ the industry is relatively concentrated‚ with these companies and a few local competitors (such as Purolator in Canada) dominating the business. In the developing world‚ there may be more competitors and the industry
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ASSIGNMENT STARTEGIC MANAGEMENT Shell Malaysia Shell started operations in Malaysia in1891. It is a pioneer and a leader in the petroleum industry and the largest natural gas producer in Malaysia.For years‚ Shell Malaysia has been consistently recognized as one of the best companies to work for in Malaysia. The company‚ which has a workforce of more than 6‚000‚ provides competitive salary for new graduates and recognizes and rewards employees through performance-related pay and bonuses including
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