The case in DHL gives the situation faced by DHL Worldwide Express (India)‚ a division of Airfreight Ltd‚ which is a company engaged in different activities connected with transportation of cargo (both domestic and international)‚ domestic surface transport‚ logistics and express operations. It also has two subsidiaries‚ one a travel agency and another engaged in money transfer operations. Shipping is also under a subsidiary. The DHL division has an alliance with DHL Worldwide Express‚ the worldwide
Premium Express mail DHL Decision making
According to Brewster‚ UPS wasn’t particularly concerned about Federal Express in its early years‚ because it didn’t directly compete with UPS’s ground service. The problem was that Federal Express identified a market that was much larger than anyone anticipated‚ including UPS. Brewster says: “By the early 1980s‚ customers were beginning to ask UPS drivers and sales professionals why UPS wasn’t offering next day delivery. UPS‚ a company that had built its reputation and name on the high standards
Premium Advertising Marketing United States Postal Service
DHL Express has teamed up with Malaysian postal operator Pos Malaysia to offer a new international express service for shipments to and from the south-east Asian country. The new service‚ PosPriority Express‚ is being offered through PosLaju‚ the postal group’s courier unit. DHL will provide the international express delivery service and customer service‚ while PosLaju will be responsible for sales. The new product offers international express delivery of 5kg‚ 10kg and 25kg boxes. It is initially
Premium Express mail Deutsche Post TNT N.V.
DHL EXPRESS EUROPE Case: GIS Determines Better Route Planning and Minimizes Fleet Driving Distances 1. General Summary DHL was an innovative leader in the worldwide shipping business for many years. The company joined in Deutsche Post which is modern privatized German mail service. Deutsche Post made Airbone Express to join thier company and integrated Airbone Express in to DHL.By this way‚ Deutsche Post created DHL Express in 2003. DHL Express is a large company‚ which employs 550
Premium Deutsche Post Geographic information system Express mail
Realigning Service Operations Strategy at DHL Express Tim Coltman University of Wollongong – Centre for Business Service Science‚ Wollongong‚ New South Wales 2522‚ Australia tcoltman@uow.edu.au John Gattorna Macquarie University – Macquarie Graduate School of Management 2000‚ New South Wales‚ Australia‚ john@johngattorna.com Stuart Whiting DHL - Express Global Head Office‚ Bonn‚ Germany‚ Stuart.Whiting@dhl.com This paper describes the approach that DHL used to respond to aggressive revenue
Premium Service system
Comparison of service quality of TNT express and DHL express with RATER dimensions The quality level of service provided by TNT Express and DHL Express in China could be described within the RATER dimensions of service quality. Samples and numbers are provided below to evaluate the quality of their service. Reliability Based on TNT Express annual report 2011‚ the service quality in that year has achieved an all time high with a 96% on-time delivery performance for the one million daily deliveries
Premium Cargo Express mail Transport
CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
Premium Customer service Customer Customer relationship management
Case analysis of DHL DHL was founded in1969 and has a high performance in the worldwide market. As the important strategic significance and high margin of U.S. express and logistics market‚ DHL attempted to entry the market since 1983. The value-add services of DHL DHL offers international logistic services. DHL provide three parts of value-add service as Assembly‚ Kitting and Co-packing Services; Pre-retail Services and other services. Assembly‚ Kitting and Co-packing Services include Product
Premium United States Postal Service Deutsche Post Logistics
DHL Bangladesh Christina Bellenger University of Phoenix February 7‚ 208 Introduction DHL Bangladesh‚ a privately held subsidiary of DHL Worldwide Express‚ is a pioneer and was acknowledged as a market leader in the air express industry in Bangladesh. This rapid expansion required DHLB to increase the number of employees from 5 to 300. This also increased the workload for DHLB employees‚ especially for the human resource department. The HR department employed just three employees
Premium Human resources
Executive Summary Deutsche World Post Net is the world ’s leading provider of express delivery and logistics services but on the US market the Express division DHL is only the number 3. The stratgic plan for the Express division DHL of Deutsche World Post Net explores how DHL can become the leader on the US market within the five years. Within the strategic plan the internal and external environment are reviewed and evaluated to define a grand strategy to accomplish the goal. A SWOT analysis
Premium Express mail Deutsche Post United States Postal Service