Employee Fraud and Purchasing Department There is a phenomenon in middle/small size companies in China that purchasing agents of the companies collaborate with vendors to create fake receipts‚ in order to receive more reimbursement from the company. This also happened in the hospital I used to work for‚ where the purchasing agent had to buy food from different vendors for everyday dinning purpose. The fraud got exposed when one day a vendor called us and revealed the fact that
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A New House-Readiness CheckPoint Whether to buy a house or not is a life changing decision. The principle that played a big part of purchasing a house was the cost of something is what you give up to get it. I had to compare the costs and benefits of either buying a house or renting a bigger apartment now that living in a studio is no longer an option because of the baby. In a house we will have more space‚ and it will be closer to schools‚ but I will have to cut back on spending because I will
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Chapter 13 Consumer Modeling Things to learn in this chapter: • Engel‚ Blackwell and Miniard model. • J.N.Sheth model of industrial behaviour. • Nicosia model. Engel‚ Blackwell and Miniard model The core of the EBM model is a decision process‚ which is augmented with inputs from information processing and other influencing factors. The model has four distinctive sections‚ namely Input‚ Information Processing‚ Decision Process and Variables influencing decision process.
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A STUDY ON CUSTOMER PREFERENCE TOWARDS BAJAJ TWO WHEELERS WITH SPECIAL REFERENCE TO KOLLAM A project report Submitted to Amrita Vishwa Vidyapeetham in partial fulfilment of the award of the degree of Bachelor of Business Management Submitted by VISHNU PRASAD AM.AR.U3BBM10144 Under the guidance of Project Mentor: External Guide: Mr Vinod Kallada
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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FACTORS AFFECTING ONLINE PURCHASING BEHAVIOR Hamisah Haji Hasan‚ Ph.D Communication Department‚ Faculty of Modern Languages and Communication 43400 UPM‚ SERDANG. hamisah@putra.upm.edu.my 03-8946 8667 Prof. Samsudin A. Rahim‚ Ph.D The study examined the relationship between consumer personality and cultural dimensions to that of purchasing behavior through cyber advertising. Krugman’s Low Involvement theory and Hofstede’s Cultural Dimensions were incorporated in the study. A survey was conducted
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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2.1 INTRODUCTION This section of the paper sort to discuss some of the current research findings in topic. According Baker M (2000)‚ loyalty schemes is the “Overt attempt of exchanging partnership to build a long term relationship association‚ characterised by purposeful co-operation and mutual dependence on the development of social‚ as well as structural bonds with consumer”. Many marketers agree that by reducing customer’s to competitors defection by only 5 per cent‚ companies can improve
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The Purchasing Power Parity Puzzle Kenneth Rogoff Journal of Economic Literature‚ Vol. 34‚ No. 2. (Jun.‚ 1996)‚ pp. 647-668. Stable URL: http://links.jstor.org/sici?sici=0022-0515%28199606%2934%3A2%3C647%3ATPPPP%3E2.0.CO%3B2-S Journal of Economic Literature is currently published by American Economic Association. Your use of the JSTOR archive indicates your acceptance of JSTOR ’s Terms and Conditions of Use‚ available at http://www.jstor.org/about/terms.html. JSTOR ’s Terms and Conditions of
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