ARTICLE www.hbr.org Why Satisfied Customers Defect by Thomas O. Jones and W. Earl Sasser‚ Jr. Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief— the core idea The Idea in Practice— putting the idea to work 2 Why Satisfied Customers Defect 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Product 6838 Why Satisfied Customers Defect The Idea in Brief The Idea in
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Middle Ages who ruled much of Western Europe from 768 until his death in 814. In 771‚ Charlemagne took the Frankish throne that ruled modern-day France and Germany‚ from the fifth through the tenth century. He embarked on a mission to rule the Roman Empire‚ and convert his subjects of those he just conquered to Christianity. A skilled military commander‚ Charlemagne spent much of his reign in warfare in order to accomplish his objectives. In 800‚ he was crowned emperor of the Romans by Pope Leo III
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Self discipline - Taming the lazy monkey Every morning I have a freezing cold shower‚ why? Because part of my mind says ’Don’t do it‚ it’s just stupid’ and that same part of my mind give’s lots of different reasons not to do it. Each morning I fight that inner voice and discipline it to accept that I am taking a freezing cold shower. I believe there are benefits to having a cold shower which is why I started the discipline in the first place. Self discipline is a skill and once you get to grips
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turn on the civilization. Although Alexander the Great united all of the Greek city-states under the title of the Corinthian League‚ he did not truly unite them as one single Greek power (“Alexander the Great”). To the individual Greek city-states‚ freedom meant the freedom to fight amongst other city-states. This dog eats dog view lends a great deal of itself due to the very isolating effects of the mountainous Greek landscape (“Ancient Greece Geography”). Although detrimental to the Greeks in their
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Brittney Frank Individual Paper Child Abuse and Neglect “Every year 3.3 million reports of child abuse are made in the United States involving nearly 6 million children (a report can include multiple children). The United States has the worst record in the industrialized nation – losing five children every day due to abuse-related deaths.” stated by Sara O’Meara. That’s a very depressing fact‚ especially because the United States has the worst record. That fact is solely based on the cases that
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everyone‚ and no one was equal to him. However‚ when his citizens of Uruk became dissatisfied with his corruption they ask the Gods to put an end to it. So‚ the Gods make Enkidu - an equal rival for Gilgamesh. Although the fight was anticipated by the both of them they become friends and live in harmony. They go on journeys together and feel unstoppable. However‚ when they cross paths with the Gods‚ they suffer tremendously. Enkidu becomes sick and dies and Gilgamesh questions reality. He asks himself
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Salutary Neglect Salutary neglect is a time period when the American colonies where neglected by Britain. During this time they flourished and developed a British origin‚ yet with a distinctly American flavor. They were allowed to become commonwealths. Great Britain’s policy of salutary neglect influenced the colonies to great extent. It influenced the American colonies in religion‚ commerce‚ and legislative assemblies. Religion was greatly influenced by salutary neglect. When some of the colonies
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generals and members of the senate‚ so Rome was provided with a stable series of well-trained political and military leaders that was for almost a century. During Nerva’s short reign‚ he forbade the practice of delation‚ he recalled the exiles of Domitian‚ attempted to relieve the poor‚ he relieved people from oppressive taxes‚ and he was tolerant to the Christian. Next‚ is Trajan who was considered one of Rome’s most outstanding emperors. While he ruled the empire reached its
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however‚ that topic will be discussed later. There are four different types of child abuse in which a child can experience. The first being neglect. Neglect is one of the more common abuse children undergo‚ but it also is the least researched and receives less attention when compared to the other forms of abuse. Neglect is also very difficult to define due to situations differing.
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Brady Roth 1 December 2014 History 1001 Paper 2 Rewrite How Rome Conquered in 53 Years Polybius‚ a Greek historian‚ said that the Roman Empire had many elements that lead them to conquer the entire civilized world in fifty-three years‚ which is why they are revered as one of the strongest empires in ancient world history. They are considered one of the strongest empires of ancient history because of their ability to never surrender and their extreme knowledge for fighting. At Rome’s peak they had
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