customer satisfaction by attracting‚ retaining and enhancing customer relationships has become a goal for every organization. This essay will examine how customer’s perceived quality can have a bearing on the profitability of a company. The essay concludes that providing quality services and products enhances customer satisfaction and perceived quality‚ which leads to customer loyalty and retention ultimately leading to success. INTRODUCTION Businesses are embracing marketing concepts and strategies
Premium Quality management Quality of service Quality control
1. Coupons are a tried-and-true promotion method‚ and the Internet includes other couponing sites. How does Groupon differentiate itself? a. Groupon is a business that helps other businesses try and make a profit from their business. Groupon helps a business gain exposure and attract interested shoppers through a discounted membership deal. Groupon helps the business come up with a deal on discounted good or services. The owner of the business sets the terms from the business deal the minimum and
Premium Marketing Commerce Economics
Philosophy: Tool to differentiate reality & appearance In this “The name of Philosophy‚” the author Bertrand Russell talks that there is no such knowledge in this world which a man will not doubt. This is a very difficult question and hence a man always doubts everything‚ even he doubts what is real and what is not. He always finds difference between what appearance is and what reality is. If we look into how the author have portrayed his point of view in the book we see that he has started
Free Mind Psychology Epistemology
Actual Self vs. Ideal Self: A Review of Self-Esteem Abstract This paper will serve as a review of the actual self vs. ideal self and illustrate that discrepancies in behaviors associated with the need for positive self-esteem‚ the need for self-gratification and the consequences do exist. It will reveal that a burden within whom we are and who we wish to be is evident and unavoidable unless there is an awareness of this distress. Self-esteem also known as pride‚ self-respect or a favorable
Premium Self-esteem Psychology Motivation
Development (HRD). The term HRD started out first simply as “training”‚ then involved into “training and development”（T&D）‚ and finally into HRD. Therefore‚ some confusion arise relating to the difference between Human Resource Development and “training and development”. In order to differentiate HRD and T&D‚ the author illustrates this essay by clarifying the definition of HRD and T&D‚ their respective main purpose‚ and the strategies of each term. I．Definition 1．Definition of HRD Because
Premium Organizational studies and human resource management Organization
agent if the agent acts within his/her authority. There are two types of authority which an agent could rely on‚ namely actual authority and apparent or ostensible authority. Actual authority is the authority given by the principal to the agent and could be in written or oral form. The capacity of an agent to act is the same as the capacity of his/her principal. The express actual authority of an agent means that an agent has been told orally or in written form by the principal to act on his behalf
Premium Contract Contract law Common law
smoothing with a weight of 0.6 on actual values: a) If sales are $45‚000 and $50‚000 for 2010 and 2011‚ what would you forecast for 2012? (The first forecast is equal to the actual value of the preceding year.) Actual values are 2010: $45‚000 2011: $50‚000 α = 0.6 F2012 = 0.60A2011 + 0.40A2010 = 0.60(50000) + 0.40(45000) =48000 Forecast for 2012 is $48‚000 b) Given this forecast and actual 2012 sales of $53‚000‚ what would you then forecast for2009? Actual value of 2012 = $53‚000 F2009
Free Exponential smoothing Moving average Time series analysis
Actual Bias - Actual bias is when the decision-maker has an interest to one party over the other which then affects the concluding decision. This is more of a fact that the decisionmaker is appearing to be bias. “ An allegation of actual bias should not be made lightly. A party asserting actual bias carries a heavy onus. The allegation must be distinctly made and clearly proven” (Minister for Immigration
Premium Ethics Morality Law
Golf Company. An agent’s authority can be either actual or apparent. Actual authority comes in two forms express and/or implied. On page 918‚ it states that express authority is actual authority the principal has manifested onto the agent in very specific or detailed language and the agent has implied authority to act in a manner in which he believes the principal wants him to act. Apparent authority‚ on the other hand‚ is when an agent lacks actual authority‚ however‚ due to the principal’s actions
Premium Law Morality Contract
Using one specific company with which you are familiar‚ examine the actual and potential impacts of globalisation on that company. Explain the reasoning behind the points you make. INTRODUCTION Multinational corporations exist to protect proprietary technology. There are different types of globalization that that have an actual and potential impact on a multinational. One multinational in particular is Dell. This company is based in Round Rock‚ Texas with operations throughout the world
Premium Globalization