Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Be a Sales Superstar By: Brian Tracy Dedication This book is dedicated to my dear friend and business partner Ib Moller‚ a great entrepreneur‚ a superb sales professional‚ an excellent executive and a fine person in every way. Preface This book is for ambitious salespeople who are eager to increase their sales and boost their incomes immediately. It is written for those who are‚ or intend to be‚ in the top 10% of their fields in selling. Every idea is aimed at the Sales Superstars of today
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3.8.2 Integral Control To address the first issue with the proportional control‚ integral control attempts to correct small error (offset). Integral examines the error over time and increases the importance of even a small error over time. Integral is equal to error multiplied by the time the error has persisted. A small error at time zero has zero importance. A small error at time 10 has an importance of 10 times error. In this manner‚ integral increases the response of the system to a given error
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Vassil Doudov English 1302-7002 04/28/2012 Mss. Brown Iraq for Sale The first scenario shows how a young man gets killed because of lack of protection in his vehicle. Scotty had a two month contract in Iraq which also allowed him to make a lot more money working there. Blackwater security counseling is the name of the company he worked for. There were four American civilians killed and sadly Scotty was one of them. First his vehicle was not armored properly. Second there was no gunner
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200mmHg during strenuous exercise compared with the average systolic pressure of 110-140mmHg when resting; this increases dramatically when exercising.[2] Intense exercise increases the a-v02 and at optimum exertion the blood concentration difference between the arterial and venous can be three times that of the resting level.[3] The volume of blood plasma also decreases with the onset of exercise; this reduction allow the concentration of haemoglobin to increase consequently markedly increasing the bloods
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Diploma in Sales & Marketing Management 2013 SAMR018 Assignment 1 SALES AND MARKETING 2013 TIME ALLOWANCE: MARKS TOTAL PAGES 10 Hours 100 11 INSTRUCTIONS 1. Assignments must be typed/written/either typed or written – the important measure is that they are easy to read (legible). 2. All work must be adequately and correctly referenced. 3. No more than 25% of the assignment may be copied from the original source(s) used‚ even if referenced correctly. 4. Begin each section on a new page. 5
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QUESTION 1 The Psychosocial Approach The psychosocial approach helps us to develop a healthy questioning of the obvious. An open mind‚ imagination and knowledge of personality functioning‚ human behaviour and emotional suffering are inherent in the ideas; they assist in reaching;differential diagnoses and treatment plans. This is another way of saying that clients interact with their environments in unique ways and if we are to give service which is accurately targeted then‚ when appropriate‚ we
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PATRICIA ALCARAZ‚ assisted by GLORIA F. NOEL as attorney-in-fact‚ respondents. The petition before us has its roots in a complaint for specific performance to compel herein petitioners (except the last named‚ Catalina Balais Mabanag) to consummate the sale of a parcel of land with its improvements located along Roosevelt Avenue in Quezon City entered into by the parties sometime in January 1985 for the price of P1‚240‚000.00.The undisputed facts of the case were summarized by respondent court in this
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Sale Promotion A Description of the Sales promotion: Sales promotion is any initiative undertaken by an organization to promote an increase in sales‚ usage or trial of a product or service. Sales promotions are varied such as sampling‚ couponing‚ contest and sweepstake and on. The type of promotion vehicle that I want to talk about in this case is the premiums. A premium is an offer of an extra item of merchandise or service either free of at low price that is used as an incentive for purchase
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Curled Metal Incorporated has declining sales‚ but has developed a new product (curled metal pile driver pads) that‚ in field tests‚ deliver customer benefits that are many times CMI’s manufacturing costs. Joseph Fernandez and Rajiv Sanwal of CMI’s Engineered Products Division are responsible for formulating a strategy for the new product. A key issue is the price to charge for the pads. The case raises issues of analyzing market potential‚ aligning price with business strategy‚ and the implications
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