Question 1 Describe the 7 Ps of marketing and provide examples with which you are familiar. Question 2 Discuss the importance of the ‘marketing mix’ to the success of a firm. 7Ps of marketing: Philip Kotler elaborated McCarthy’s (1960) traditional marketing mix; according to him it consists of 4Ps namely Product‚ Price‚ Place and Promotion. These 4Ps of marketing mix were considered as the main areas where marketing managers try to use limited business resources to achieve their objectives
Premium Marketing
IMSM-R Department of Economics Balasubrahmanyam Annam Narasimha rao Yallapragada Understanding Customer Attitudes towards TECHNOLOGY-BASED SELF-SERVICE A case study on ATMs Masters Thesis Masters in Service Management Research Date/Term: Supervisor: 2006/ Spring Lars Haglund‚ Pro-Vice Chancellor Karlstads universitet 651 88 Karlstad Tfn 054-700 10 00 Fax 054-700 14 60 Information@kau.se www.kau.se ACKNOWLEDGEMENT Over the past years we’ve been inspired and encouraged
Premium Service system Service Customer service
Marketing The management process through which goods and services move from concept to the customer. It includes the coordination of four elements called the 4 P’s of marketing: (1) identification‚ selection and development of a product‚ (2) determination of its price‚ (3) selection of a distribution channel to reach the customer’s place‚ and (4) development and implementation of a promotional strategy. For example‚ new Apple products are developed to include improved applications and systems
Premium Marketing Sales
and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT AT RITZ-CARLTON The Ritz-Carlton hotel chain‚ owned by Marriott International‚ is known throughout the world for its singular focus on providing exceptional service and luxurious amenities. This customer-centered approach is expressed by the company’s motto: “We are ladies and gentlemen serving ladies
Premium Marketing
actively explore the nature of a product further‚ lets consider it as three different products - the CORE product‚ the ACTUAL product‚ and finally the AUGMENTED product. These are known as the ’Three Levels of a Product.’ So what is the difference between the three products‚ or more precisely ’levels?’ The CORE product is NOT the tangible‚ physical product. You can’t touch it. That’s because the core product is the BENEFIT of the product that makes it valuable to you. So with the car example‚ the
Premium Marketing Pricing
MKTG101 Marketing Professor CHUNG Seh-Woong Case Write-up Mountain Man Brewing Company: Bringing the Brand to Light Done By: Dickson LAI Jia Hao LIM Yi Jun Greena NG Xin Yi Selena SHEN Liqing HAN Chuin Chi Zac Douglas XU Peiwen G7 20 February 2013 Table of Contents 1. Introduction Due to a shift in psychographics and demographics‚ Mountain Man Brewing Company (MMBC) is currently facing declining sales of its flagship product - Mountain Man Lager‚ a premium beer
Premium Marketing Beer Brand
* Psychographic segmentation * Positive market segmentation * Behavioral segmentation * Occasions “consumer behaviour is the study of the processes involved when individuals or groups select‚ purchase‚ use or dispose of products‚ services‚ ideas or experiences to satisfy needs and desires.” (Solomon‚Bamossy et al. 2006‚ p6). Process by which consumers identify their needs‚ collect information‚ evaluate alternatives‚ and make the purchase decision. These actions are determined
Premium Marketing Decision making
Policy and Performance 21 January 2010 Gordon McIntosh Catering Services Review EPI/10/027 1. PURPOSE OF REPORT The purpose of the report to provide the Committee with: (i) A briefing on the outcomes of the best value review of Catering Services that was carried out on following instruction in March 2009. Detail of the recommendations made following the consultancy work undertaken as part of the review by the Association for Public Service Excellence (APSE). (ii) 2. RECOMMENDATION(S) It is recommended
Premium Catering Management Airline meal
which services can be distributed and the challenges faced using the various channels of distribution. INTRODUCTION A service can be defined as an essentially intangible benefit either on its own right or as a significant part of a tangible product which through some form of exchange satisfies an identified need (Palmer‚ 2001). From the dictionary it is said to be a system or organization that provides for a basic public need. Distribution is the process of making a product or service available
Premium Marketing
From the economic system ’s point of view‚ the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________. 4) ________ conflict‚ which occurs between different levels of the same channel‚ is more common than ________ conflict‚ which occurs among firms at the same level of the channel. 5) Which of the following are the three major types of vertical marketing systems? 6) The most common type of contractual
Premium Marketing