Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Sales and Marketing Sales and marketing is a love hate relationship within a company. They both are vital to the selling process‚ but their jobs‚ while having the same objectives‚ are extremely different and often causes tension within a company. Marketing is based on research and development for a product in order to focus where it is to be placed in the market‚ how it is priced and promoted‚ while it is Sales duty to take the findings from the research and use them to land clients and customers
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WEEK 3: Case Study Building a Coalition Leadership & Organizational Behavior : MGMT 591-65531 PART I: Group Development At this point in time‚ the group is not yet even development. It almost seems as if all the individual organizations are storming because they want to make sure that each one of their opinions is heard‚ and they have control of the situation. No one wants to give up their own power or control. They have started off correctly as it is stated in the case that HR representatives
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Team Processes Nakia Benn MBA 6210 Building Relationships 4157 Boo Lane Stockton‚ CA 95206 Email: nbenn44@yahoo.com Instructor: Kate Spector Ph.D. This week I read chapters 7‚ 8 and 13 in the Organizational Behavior textbook by McShane and Von Glinow. It is a very interesting textbook that provides a lot of insight into organizational behavior. After reading these chapters you should have a clear understanding of creativity and decision making‚ team dynamics and organizational
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OF POINT OF SALE TERMINALS WITH FINANCIAL INSTITUTIONS THROUGH WEB SERVICES ERIK-JAN MONSHOUWER‚ RAUL VALVERDE University of Liverpool Concordia University ABSTRACT With the conventional POS payment transaction method‚ vendors are bound to a payment institute in their region and can only use relatively expensive dedicated or slow dial-up lines to their financial institute. This paper report covers the work to produce an architecture and a prototype that supports Point of Sales terminal
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1 (Page 1) 1.1 Team building definition. (Page 1) 1.2 Reasons why people don’t believe in team building. (Page 2) 1.3Motivation for team building. (Page 2) 1.4 Benefits from team building.
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Green buildings have greater payoffs than the cost to construct them making them a good investment over using standard building sites and materials. Many components play into the construction and design of a green building including location and building materials (just to name a few). Green buildings‚ whether they are homes‚ offices‚ or schools‚ are built to reduce pollution‚ conserve energy used‚ and to more efficiently use renewable resources. Several practices that are now used by those “going
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data collection * research planning introduction introduction Maintenance suggests actions that restore something to its original specification‚ rather than actions designed to make it exceed its original specification. In relation to buildings‚ which have very long lives‚ there may be difficulty in sourcing the materials and skills needed to meet the original specification exactly‚ but maintenance is taken to imply an intention to keep to what was there as much as possible. Two definitions
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Building Peace is divided into two parts. Part one is an introduction to understanding contemporary armed conflict including defining current conflicts as identitybased and locating them more internally (intra-state) than internationally‚ with diffuse power and weakened central authority characteristics. Conflicts are protracted because they become lodged in long-standing relationships and are characterised by social-psychological perceptions‚ emotions‚ and subjective and cultural experiences. International
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Organizational Behavioral Forces There are many forces that dictate the organizational behavior within an organization. The organizational behavior will tend to shift based upon the different demands both internally and externally. Internal and external factors have an equal importance within organizations and will have different effects and outcomes on an organization. In this paper we will compare four very different organizations and demonstrate the effect four factors have on the organizational
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