International Journal of Business and Social Science Vol. 3 No. 3; February 2012 CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN THE SECTOR OF BANKING Assist. Prof. Dr. Duygu KOÇOĞLU* Sevcan KIRMACI Abstract In the centre of marketing activities today is the customer satisfaction. For the banks to be successful in the intensively competitive environment‚ they are bound to attach importance to customer satisfaction. The purpose of the present study is to reveal the relationship
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Description This course is about the creation and maintenance of a long-term strategic vision for the firm and formulating a competitive strategy in accordance with that vision. This course builds and assumes understanding by the student on functional business areas such as marketing‚ accounting‚ finance‚ and information systems. To understand how a firm can alter or develop its strategic
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CASE STUDY ON International Business COURSE CODE - (IBS 345) Submitted To: Dewan Md. Nur A Yazdani Assistant Professor Faculty of Business Administration Eastern University Banking on Argentina 1. What are the major factors that caused the peso to fall in value against the dollar? What has the government done to reverse the recession? Answer: Argentina was rated as one of the world’s 10 richest countries in the beginning of the twentieth century. But in 1980s inflation plagued
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law also makes ensuring protection of human rights of local people easier. 2. How does international law differ from national law? What are the sources of international law? International law includes legal relations between governments‚ including laws concerning diplomatic relations between nationals and all matters involving the rights and obligations of sovereign nations. Private international law would cover matters involved in a contract between businesses in two different countries
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products. Manufacturing units in over 17 countries. Well organized objectives for domestic & international projects. R & D in 3 countries Better quality of products and services. Integrated Policy management. Well implemented Product division concept. Answer 2: Company: They have no investment outside of their home country. Do not have branches or subsidiaries out of their country. Will handle business only in the domestic market. Multinational company: have investment in other countries
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trade‚ finance and factors of production across the border‚ with the help of faster transportation and effective communications set up. It is globalisation which is compeletly responsible for making this world a global village. With globalisation‚ international bonds develop not just amongst specific groups of countries but across a wide global network in which factors of production or finished goods can move freely. The second era of globalisation that we are now living has come as a outcome of a numerous
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Chapter 07 Foreign Direct Investment True / False Questions 1. (p. 242) A firm becomes a multinational enterprise when it undertakes foreign direct investment. TRUE 2. (p. 242) Licensing involves the establishment of a new operation in a foreign country. FALSE 3. (p. 242) If a firm that makes bicycles in Germany acquires a French bicycle producer‚ Greenfield investment has taken place. FALSE 4. (p. 242) The amount of FDI undertaken over a given time period is known as the
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POLITICAL ASPECTS OF INTERNATIONAL BUSINESS The developed world is living in an age of globalization‚ characterized by • Economic liberalization • Deregulation • Privatization All of these factors create a reduced role for the state‚ or so it seems at least on the surface. But the state still plays a significant role in the lives of people and businesses. “The State Is Dead . . . . Long Live the State” State versus Nation Characteristics of a State: •
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The Association of Business Executives QCF International Business Case Study Fiat Automobiles S.p.A Tuesday 4 June 2013‚ Afternoon This is an open-book examination‚ and you may consult any previously prepared written material or texts during the examination. Only answers that are written during the examination in the answer book supplied by the examination centre will be marked. 6IBCS0613 © ABE 2013 J/601/2793 Notes l As in real life‚ anomalies may be found in this Case Study
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COMMENTARY The Silent Dimension Expressing Humanism in Each Medical Encounter UMANISTIC BEHAVior is considered an essential component of professional medical care. However‚ the evidence shows that it is often neglected. Many barriers to the expression of sensitivity to the patient’s concerns and empathy and compassion in the clinical encounter can be identified. Time constraints‚ poor continuity of care‚ appearance of alienating factors between patients and physicians‚ and the “hidden curriculum”
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