What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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Executive Summary Quality Management is an important element in every organization. The objective of having quality management in an organization is to ensure products and services produced or offered by the organization are in accordance to customers’ needs and requirements. The purpose of this paper is to review and analyse the quality management for implementation of the Shell Global Corporate Card for Royal Dutch Shell (RDS). The background for the implementation of the Shell Global Corporate
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Geert Hofstede™ Cultural Dimensions * Average Hofstede Dimensions of all counties surveyed Power Distance Index (PDI) that is the extent to which the less powerful members of organizations and institutions (like the family) accept and expect that power is distributed unequally. This represents inequality (more versus less)‚ but defined from below‚ not from above. It suggests that a society ’s level of inequality is endorsed by the followers as much as by the leaders. Power and inequality‚ of
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J 05 April 2014 EXP105: Personal Dimensions of Education Final Paper Learning involves you taking in the world around you and connecting to what you are experiencing. It then requires that you make sense of the experience- that you come to an understanding of it. Learning also involves using your critical thinking skills and sound judgement to respond appropriately to any
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The six Dimensions of Culture Armed with a large database of cultural statistics‚ Hofstede analyzed the results and found clear patterns of similarity and difference amid the responses along these five dimensions. Interestingly‚ his research was done on employees of IBM only‚ which allowed him to attribute the patterns to national differences in culture‚ largely eliminating the problem of differences in company culture. The six dimensions are: 1. Power/Distance (PD) "Power distance is the extent
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1. Ninian Smart has established 6 dimensions or structures in a way to find a common ground between all world religions. These are classified into the thought‚ "mind"‚ dimensions which are the experiential‚ mythical‚ and doctrinal dimension‚ and then the multi-sensory dimensions which are the ritual‚ ethical and social dimensions. The experiential dimension is the religious experience. People come to know their religion‚ their God or the ultimate reality through experience. According to Smart‚ there
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eighties Hungary adapted a democratic ideology. Since the switch to a democratic way of thinking Hungary has seen a slow tedious change in their dimensions of culture. Changes in context‚ collective/individual‚ power distance‚ uncertainty avoidance‚ and sex-role differentiation have been challenging for Hungarians to make. Understanding the five dimensions of their culture will make it easier to understand Hungarians. Context Context refers to the environment in which communication process takes
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1. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video stores? The goal of Six Sigma is realistic in service settings like Blockbuster video stores. Quality standards may be hard to create because it is subjective to customer perceptions. 2. “If line employees are required to work on quality improvement activities‚ their productivity will suffer.” Discuss Quality improvement and productivity do work inversely of each other. Quality improvement activities are used
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extremely valuable way of classifying religion and its many aspects is through the Seven Dimensions‚ developed by Ninian Smart. (See Appendix 1) These dimensions explore the many aspects of religion in a systematic and logical way. This theory of classifying religions can be lucidly applied to the Buddhist tradition in order to gain a wider understanding. The core element of Buddhism is the Experiential Dimension‚ as the ultimate goal of all Buddhists is to attain Enlightenment or Nirvana. The other
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cultural framework in psychology‚ sociology‚ marketing and management studies. His dimensions were all constructed in such a way that they addressed basic problems that all societies have to deal with. Thus‚ these dimensions of national culture were constructed at the national level namely: PDI: Power Distance Index IDV: Individualism versus collectivism MAS: Masculinity versus Femininity UAI: Uncertainty Avoidance Index In 1991‚ a fifth dimension has been added – LTO – Long Term versus Short Term Orientation
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