www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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This report on “Quality Planning” aims to answer the following questions: 1. What is quality education? 2. What are the different concepts of quality education? 3. What are the five areas of improving quality in education? 4. Why plan for quality education? The contents of this report primarily obtained from “Defining Quality Education”‚ a paper presented by UNICEF at the meeting of The International Working Group on Education Florence; and some information were obtained from the textbook
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Four Dimensions of Conflict and a Flood Several months into the strike‚ record setting rainfall caused the San Francisco river to overflow its banks sending an unexpected and swift torrent of water through the town of Clifton‚ AZ on October 1‚ 1983. This catastrophic event‚ while completely unrelated to the details of the labor contract negotiations and ongoing strike‚ provides an excellent example of how history and culture work together to influence the willingness of the conflicted parties to
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The Many Dimensions of Conflict and Resolution Abstract In today’s society‚ the word conflict can carry quite a negative connotation. It is a very rare occasion indeed‚ that this word can conjure feelings of positivity or purpose. Oftentimes‚ conflict is perceived as something that should be avoided at all costs in the pursuit of tranquil exchanges and composed conversation. Warm smiles are exchanged and happy dispositions follow with dreamy glances of wondrous acquiescence
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after-school program that helps teenagers explore different aspects and learn new skills. The agency realizes the need for a variety of programs and educational opportunities. This is why the agency has set up several program ranging for business management‚ music‚ and agricultural. The agency is a Christian-based agency and receives its funding from private donations and fund raising. Name and position of contact Mary Frangesh was the person I interviewed she is the president and coordinator of
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Executive summary: We have selected Dalda because we are seeing Dalda in our houses from the time we have opened our eyes‚ but now some of our group members mother has stopped to use Dalda because of its quality‚ and an interview of Dalda’s manager appeared on the pages of Aurora‚ about “Why Dalda is losing its position?” and these are the main reasons which forced us to select it for our project Chapter 1: Introduction: History: The Dalda story has its origins in the early part of the last
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JOB INVOLVEMENT Job involvement can be defined as "psychological identification with one’s work" as well as "the degree to which the job situation is central to the employee and his or her identity". As employees with a high degree of job involvement are more likely to regard work as the center of their self-concepts (Frone & Russell‚ 1995)‚ they are also more likely to increase their self-respect through successful job performance (Burke‚ 1991) and display of organizational beneficial behaviors
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What are the three dimensions of business problems? Provide examples for each. * People * Organizations * Technology People- A business is only as good as the people who work there and run it. Likewise with information systems‚ they are useless without skilled people to build and maintain them‚ and without people who can understand how to use the information in a system to achieve business objectives. For example‚ a call center that provides help to customers using an advanced customer
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important issues of the
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