BA9203 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 UNIT I INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming‚ Juran Crosby‚ Masaaki
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Agenda setting theory (Maxwell McCombs and Donald L. Shaw) Media influence affects the order of presentation in news reports about news events‚ issues in the public mind. More importance to a news-more importance attributed by audience. Media Priorities It says what people should think about and how people should think about. These are the levels of agenda setting theory: First Level: Mostly studied by researchers‚ media uses objects or issues to influence the people what people should think
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I’ll be presenting the case: L Shaddock & Associates case v Parramatta City Council. First‚ I’ll provide a brief summary of situation that resulted in the court case‚ followed by the case itself‚ which brings up issues of duty of care and negligent mis-statement‚ and concluding with the judgement that was passed. The CASE: Shaddock proposed to purchase a property for the purpose of redevelopment. A telephone inquiry made by Mr Carroll‚ Shaddock’s solicitor‚ as to whether there was any local road
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European Validation of Slavery . In Jennifer L. Morgan’s article titled‚ “Some Could Suckle Over Their Shoulder”‚ the author says‚ “This article focuses on the way in which racialist discourse was deeply imbued with ideas about gender and sexual difference that‚ indeed‚ became manifest only in contact with each other.” From analyzing the article‚ we see that the author argues that even before the European travelers made any contact with Native American or African people‚ they already had the perception
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In the article The Changing Culture of Childhood: A Perfect Storm by Joe L. Frost‚ the idea that a “perfect storm” in the educational system is brewing due to standardized tests. By implementing“teach to the test‚” it’s affecting the time in a child’s life to play and increasing the poverty rate worldwide. According to Frost‚ standardized testing has taken the “individuality‚ creativity‚ cooperative learning‚ community involvement‚ and the balance of academics and other activities‚” out of our
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Palm Sunday Sermon on Mohandas Karamchand. Gandhi by Martin L. King Jr. In the Sermon on Mohandas Karamchand‚ there were several points of interfaith dialogue such as humility‚ hospitality‚ empathy and commitment. According to what Jesus said‚ "I have other sheep that is not of this fold." Gandhi was the other sheep of the modern world who was not a member of the Christian church‚ but his love and understanding goodwill in his heart led to achieving for his people the liberation of exploitation
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CASE STUDY : YAKKATECH. INC. (Steven L. McShane‚ The University Of Western Australia. 1. What symptom(s) in this case study suggest that something has gone wrong? In this case study‚ the symptoms that suggest that something has gone wrong are the customer complaints regarding the poor quality services continue to increase with growth of Yakka Tech’s customer service business that has nearly doubled over the past five years‚ the increasing rate of voluntary employee quit in the contact center
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Title: Nitration of Methyl Benzoate Objective: To prepare methyl-3-nitrobenzene from nitration of methyl benzoate. Results and calculations: Density = 1.094 g/ml = Mass of methyl benzoate = 1.094 g/ml x 2.8 ml = 3.0632 g no. of mol of methyl benzoate = = 0.022499 mol 1 mol of methyl benzoate produced 1 mol of methyl m-nitrobenzene. Therefore‚ 0.022499 mol of methyl benzoate produced 0.022499 mol of methl
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Title of report: Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Table of Contents S Subject: Developing yourself as an Effective Human Resources or Learning & Development Practitioner Introduction 1.1 The Human Resources Profession Map (HRPM) – Knowledge‚ Skills and Behaviours 2.1 HR Customers – Meeting Their Needs 2.2 Methods
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ESSAY OUTLINE TEMPLATE: “Ester Lucero”! ! INTRODUCTION: ! Who: Angel Sanchez‚ a war vet and doctor.! What? He saved the life of a young girl that he loves‚ Ester Lucero.! When? Sometime after a war.! Where? In a Spanish speaking town and a jungle during the war.! How? He used herbs and a tribal dance that he learned from an Indian during the war.! ! THESIS STATEMENT (What’s the point of your essay?): The settings in which a story takes place help play a big role in understanding the story. We
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