Relational Sales - Focusing on Your Customers’ Needs Facilitating the Customer’s Decision to Buy In an increasingly competitive business climate‚ customers are faced with a multitude of alternative products and vendors. A traditional approach based on "closing the sale" may be inefficient and even counter-productive. In today’s markets‚ customers need customized solutions to their needs. Rather than being sold to‚ customers want to buy. In relational sales the emphasis is on building and maintaining
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DELL Computers‚ a leading PC supplier to corporate and government customers‚ today is now among the first companies to provide its customers with the next level of industry-standard Pentium processor power‚ while many vendors are still struggling to broaden their processor-based product lines. Dell ’s unique ability to take a market strategy position during important technology transitions because of its build-to-order manufacturing process. This build-to-order approach allows the company to maintain
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environment and the historical perspective of Dell‚ Michael Dell needs to realize that his nearly 20 year-old business model needs a dramatic change. He needs to get the product in customers hands (before point-of-sale)‚ focus on quality customer support/service‚ and use customer indicators as a sign of what areas need improvement/enhancement within the company. Additionally‚ limited options based on narrow-minded perceptions (only using Intel chips) not only cost Dell market share‚ it also cost them on the
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Biographical information: Good Evening‚ my name is Michael Dell and I am the founder and CEO of Dell‚ Inc. I am 43 years old and live in Texas with my beautiful wife Susan and our 4 children. Abilities‚ traits‚ and experiences: You may not believe this but my fondness of computers started when I was 15 when I took apart an Apple computer and rebuilt it. Well obviously there were no classes on being an entrepreneur in high school‚ so I had a lot to learn on my own. Later on while attending
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DELL’S DILEMMA IN BRAZIL: NEGOTIATING AT THE STATE LEVEL MRKT4030‚ Tues CE Summer 2010‚ 6/23/10 In the case study Dell Computer Corporation is trying to negotiate a deal in Brazil to build a manufacturing plant in their country. Keith Maxwell‚ SVP of Worldwide Operations and his site coordination team took several trips to Brazil. They visited five of the twenty-six states in Brazil. When the team went to Brazil they were looking for specific qualifications to maintain their rapid growth
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improved is also to be discussed. Justification Dell India‚ has recently become the market leader in the PC market in India. We feel that this is a result of Dell India being successful in attracting new customers and retaining current customers. As market leaders Dell will now have to focus even more on these factors to preserve its position. Hypothesis Development The following are the hypotheses that have been developed to determine the reasons why Dell has become market leader in India: Hypothesis
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APPLE COMPUTER CASE ISSUES Core Competency (CI#1) : Apple design‚ develop and market numerous product and service lines. They sell their products to education‚ consumer creative professional‚ business and government customers. While apple seems to display numerous products and conduct business on different segments‚ it is legitimate to wonder what the company is really good at? Too much diversity is exactly what crushed Apple during the John Scully days. Cannibalization (CI#2): Through January
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Since 1998‚ Dell has faced challenges by competing in an industry that is becoming increasingly commoditized. Decreasing growth in their primary market segment and lost PC sales due to the number of growing substitutes have contributed to Dell’s decreasing profits. In 1997 Dell had a substantial dual advantage over industry leaders‚ but in recent years the wedge between Dell’s costs and consumers’ willingness to pay has been reduced. Loss of industry attractiveness as well as competitive position
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of your product/service offerings. Q2 *How do we need to do first*? First‚ you need to form yourselves into group of 5. Select someone in your team to be the team leader. Inform your tutor who is in your team. Q3 What exactly are we selling? You will represent one of the many hotels in Singapore. As you may be aware‚ many of the large hotels have function rooms and exhibition halls which they market to potential exhibitors or companies holding seminars or workshops. Your team is the
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1. It is important for a sales person to anticipate buyers concerns and objectives because it shows that you have concerns as well and as a sales person you must generate the correct information to help buyers understand there interest. 2. There are multiple numbers of objectives‚ but only a few are more difficult to handle and they fall in this categories needs objection‚ product or service objectives‚ company or source objections‚ price objections and time objectives. 3. The direct denial
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