A STUDY GUIDE by sally campbell www.metromagazine.com.au www.theeducationshop.com.au Synopsis > OUTSOURCED! explores the experiences of young people working in call centres in India and Australia. Never before have national borders been so porous. Technological advances mean a call-centre operator in India can now answer calls from consumers in the United States‚ Europe and Australia‚ as well as other developed countries. T o many observers‚ outsourcing represents a new frontier
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Midterm #1: "Outsourced" A. Equal opportunity When Todd told Asha that she was promoted because she was doing well‚ Puro was perplexed because in their culture a man is usually promoted. Todd is from a culture of equal opportunity and doesn’t think twice. Achievement and success Puro makes a statement reflecting the American culture regarding their ideal daily lives. Americans work at a place they do not enjoy for money to achieve the status of success among others‚ while in India
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Max Zulfer 960059259 Communications A Billion to One Todd Anderson‚ the main character in Outsourced‚ was a normal guy working for an online company that sells tacky souvenirs in Seattle. Although he wasn’t thrilled with his job‚ he was comfortable. Without warning Todd’s boss tells him that all of their jobs have been outsourced. Even though Todd was loosing his job‚ his boss wanted him to travel to India to train his replacement. Todd‚ although emotionally disturbed‚ accepts the offer and
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Hug Your Customer Jessica Gallentine By: Jack Mitchell Published by: Hyperion Copyright: 2003 Pages: 271 There are eight parts to this book they are: Hugging 101: the principles of passionate customer service From three suits to three thousand: evolving a hugging organization The big secret: how to hire and retain great associates Olive doesn ’t work here anymore: you can ’t compete with technology Game day: It ’s about playing to win The formula: have an economic
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Succeeding in your organization Content 1. Introduction …………………………………………………………………………3 2.1A Successful Organization Depends on Effective Leadership…………..3 2.1.1Simplicity…………………………………………………………………………………….4 2.1.2Decisiveness……………………………………………………………………………….4 2.1.3Clearly defined lines of function‚ responsibility and accountability.......................................................................................5 2.1.4Utilization of talent and ability……………………………………………………5 2.2 Succeeding
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Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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KNOW YOUR CUSTOMER (KYC) NORMS / ANTI-MONEY LAUNDERING (AML) STANDARDS (RECENT UPDATES) Shell Bank: Shell Bank is a bank which is incorporated in a country where it has no physical presence and is unaffiliated to any regulated financial group. Shell banks are not permitted to operate in India. Banks should refuse to enter into a correspondent relationship with a ’shell bank’ Money mules: “Money mules” can be used to launder the
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TOOL KIT Is Yours a Learning Organization? Using this assessment tool‚ companies can pinpoint areas where they need to foster knowledge sharing‚ idea development‚ learning from mistakes‚ and holistic thinking. by David A. Garvin‚ Amy C. Edmondson‚ and Francesca Gino L Daniel Chang EADERS MAY THINK that getting their organizations to learn is only a matter of articulating a clear vision‚ giving employees the right incentives‚ and providing lots of training. This assumption is not merely
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past up to now‚ the organization has changed a lot in order to make the jobs and employees to become more effective and efficient. Among these changes‚ we have noticed many organizations nowadays try to restructure their organization’s structure to move toward “virtuality”. According to the Modern Management book‚ virtual organizations refer to as network organizations or modular corporation (Samuel & S. Trevis‚ 2012). There are both pros and cons for having a virtual organization. To begin with the
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NOTES - PLEASE READ BEFORE FILLING UP THE FORM 1. This Application Form is meant to enable a person to comply with the client identification programme laid down by the Prevention of Money Laundering Act‚ 2002 (PMLA) hereinafter referred to as Know Your Client (KYC) requirements. It is for use by INDIVIDUALS only. A separate form is provided for non-individual entities such as Hindu Undivided Family (HUF)‚ Corporates‚ Trusts‚ Societies‚ etc. This form is not an Investment Application Form‚ and is
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