Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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planning: Assure you employ the best people for the job. (Including inductions and exit interviews). Learning and talent development: Making sure employees have the correct knowledge and training and introducing procedures to enable staff to do this. Performance and reward: Monitoring employees’ performances and assuring recognition is given when necessary. Employee and engagement: To ensure the emotional connection between the employee‚ colleagues and managers is understood and to assist with
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DISADVANTAGE OF EXTRACURRICULAR… Students have a variety of extracurricular activities to choose‚ from speech team to chorus to multiple sports for every season. This variety can benefit students immensely. According to the children’s education company Scholastic‚ extracurriculars let your child enjoy himself in a fun‚ stress-free environment‚ get some exercise and make friends outside of school. For all the positive aspects‚ extracurricular activities can cause some problems for students. Be
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Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing Assignment 2.2: Course Project—Marketing Environment Analysis Assignment 3.2: Course Project— Market Segmentation Assignment 4.2: Course Project— Customer Behavior Analysis Assignment 5.2: Course Project—Product Strategy Assignment 6.2: Course Project—Pricing Strategy Assignment 7.2: Course Project—Distribution Strategy Conclusion
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ow How would you advise your management staff to successfully manage this large scale change of the organization? I would enlighten them that managing organizational change can be for the better or worst sometimes. Many organizations create a partnership to build a centralize complex to recognize the organization differences. When change is implemented a formal strategy need to be put in place‚ This will allow the organization to identify the impact of forthcoming changes and make
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Will allowing guns on college campuses make them safer? 1. Introduction a. Thesis: Allowing guns on college campuses doesn’t make them safer but will increase crimes and violence but allowing students to carry guns could reduce sexual assaults. 2. Body a. Carrying guns increases crimes. According to an article by Evan DeFilippis (2014) “Campus Gun Control works”‚ Two legal scholars‚ Ian Ayres and John Donohue‚ further studied Lott’s results and discovered that his data contain many coding and econometric
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What are the advantages and disadvantages to outsourcing in the global marketplace? In these times of great globalization where many countries have erased their borders when it comes to trade outsourcing has become an option for many companies. Whether or not to outsource is a key question that companies must consider. According to the Pros and Cons of Outsourcing‚ “The decision to outsource or not is a matter of finding the right balance-the balance between managing labor costs‚ workflow‚ employee
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