Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Why do people lie? Do you dislike people who lie? Why do you dislike being lied to? It is a matter of trust. There is really nothing more sacred in a relationship than trust for one another. We all lie from time to time. It is almost reasonable to say that lying is an instinct because even young children lie without realizing it. Being lied to is frustrating and it breaks a bond of trust between two people‚ causing problems in their relationship. Why do people lie? For self-defense‚ to spare feelings
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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allow for more intense educational research into medical matters. Disadvantage: Dependency The more advanced society becomes technologically‚ the more people begin to depend on computers and other forms of technology for everyday existence. This means that when a machine breaks or a computer crashes‚ humans become almost disabled until the problem is resolved. This kind of dependency on technology puts people at a distinct disadvantage‚ because they become less self-reliant. Advantage: Cost Efficiency
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Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are part of an organization and the meanings that the people attach to their actions. Recognition Culture- Giving back‚ or “
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given the ability to lie when something happens to us or other actions that fall upon. This ability can be useful when something unexpected happen and there is no choice but to lie. However‚ lying to cover up something that is harmful or important can have it’s own consequences for that action alone. There have been many debates over whether or not lying is a justifiable action to take when something comes up. Some argue that lying is not the right action to take because your just prolonging the mistake
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As a society‚ we have become so accustomed to metaphors and empty truths that we absent-mindedly accept them. But if society is told a lie and believes it‚ does that turn the lie into the truth? For example‚ in the beginning of the human’s reign on this planet‚ humans thought the earth was flat only to be proven that the earth was in fact round. But if ordinary humans were told that the earth is flat and they accept that as the truth‚ live their life as though it is true‚ then what makes it untrue
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in the society‚ you are expected to behave in a certain manner. When you traverse the boundaries‚ you are suddenly out there in the open‚ unprotected and vulnerable. You have to protect yourself now‚ you have to safeguard the expectations and save your relationship. If you hide the information‚ if no one gets to know you crossed the line‚ if you are perceived to be within the bounds‚ treading only the thoroughfare‚ you continue to be a functional artefact of the social apparatus. It leads to a
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white lie occasionally can be revealed somehow. Mark Twain said: “If you tell the truth you don’t have to remember anything.” So‚ what shall we do: tell the truth or lie? People often find that white lies are an important part of our lives. These can be innocent lies which make life better and more interesting. Moreover‚ there are times when we might want to avoid the full truth‚ or even tell a lie‚ in order to protect someone’s feelings‚ or prevent a conflict. I would rather tell someone a lie instead
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Is it ok for parents to lie to their children? Lying in general is always thought of as a very negative action that is never tolerated or accepted in almost every setting. However‚ people do lie for different reasons‚ and parents are no different. For parents‚ however‚ excessive and unjustified lying is very critical and has a lot of negative effects on their children and their relationship with them. Parents should always be careful and restrain as much as possible from lying to their children
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