ultimate goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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Disadvantages of World Trade Organization (WTO) 1. The WTO only serves the interests of transnational corporations The WTO is as democratic as its member governments; and between the members it is ultra-democratic because decisions are taken by consensus — all members have to be persuaded. The rules are written by member governments‚ no one else has access to the negotiations. However‚ governments‚ which are elected democratically by their citizens‚ do take into account the views of various groups
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How would it feel if you passed your professor in the hallway with a gun strapped on your hip? Would you still feel safe about going to school? Many states are considering it being legal for college professors and other staff members to carry weapons on campus. It’s been said that Texas has already made it legal. There are so many questions I have‚ with me being a college student myself. I’m not sure I agree that guns should be paraded around by our professors. After the tragedies that took place
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(Josh Hamilton) travels to India to train his replacement‚ but no one there can pronounce his name. Instead‚ everyone calls him "Toad".Outsourced is a modern day comedy of cross-cultural conflict and romance. Todd Anderson (Josh Hamilton) spends his days managing a customer call center in Seattle until his job‚ along with those of the entire office‚ are outsourced to India. Adding insult to injury‚ Todd must travel to India to train his new replacement. As he navigates through the chaos of Bombay
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Outsourced Outsourced First of all‚ I must say the task was very strange to me as we have never had before an assignment like this in Hungary. But after I have seen the movie Outsourced I was under a spell. It was really good to see the process of acculturation how Mr. Toad’s behavior and skills developed. In addition I love Indian culture‚ music and dance so it was really fantastic. Review and analysis of the movie: At the beginning of the movie Todd is told that he
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To keep Your Customers‚ Keep it Simple – by Patrick Spenner and Karen Freeman The above mentioned article reviews about the key finding of a marketing research done by Corporate Executive Board regarding the relation between consumer behaviors‚ brand loyalty and marketers. From the research‚ they found that in the effort of creating loyal customers‚ marketers by using holistic marketing strategy giving a lot of overwhelming information until pushing away the customers. Businesses misjudge what
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on. On first sight‚ Todd experienced a culture shock from the manifest culture of India (Sathe‚ 1985) that attacked his own “core” and starts to form judgments about this seemingly dirty and primitive country. The initial contact with a new culture gives rise to cultural differences and Todd finds himself struggling with them. This is the result of the differences in cultural dimensions. The first dimension contrasting India and Todd‚ would be Collectivism versus Individualism. Individualism refers
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Each nation has its own culture. This unique value is performed in several ways of communicating‚ especially non-verbal communication. Outsourced movie (2006) is a typical example which demonstrated the vast distinctions between two countries in two continents: India and America. The first difference between Indian and American is the way they use hands for eating. In India‚ left hand means “unclear” because it is used for matters related to going to the bathroom. When receiving or giving anything
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INSIDE THE LIVES OF YOUR CUSTOMERS In the article „Get inside the lives of your customers" the author Patrica B. Seybold is talking about Customer Scenario Design methodology‚ which helps companies to determine what their customers want from them and how to deliver it. She says that many companies have quite narrow viewpoints‚ focusing on fine-tuning their own offerings that they have failed to see how those products or services fit into the „real lives” of their customers. By this way companies have
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Knowing how to relate to your customer Jacqueline Pierce MAR2305 When working in a retail store‚ how would you approach a person with a visual impairment? When approaching a person with a visual impairment I would speak clearly and introduce myself. Then I would ask them if it ok for them to take my arm so I can guide them around the store if they do not have a service animal with them. I want that person to feel like they are important and that their opinion matters. How would you demonstrate
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