of contents entries found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the
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“ Right to lie”‚ Robert Kasanoff claims that right to lie should exist. He shows us many different situations‚ where lies exist. He also explains where lie can actually be useful. Robert tells us about lie in personal relationships‚ government and even dreams. He also believes that lie can be risky sometimes but it still there. Robert Kasanoff supports his position with the discussion of government’s lies. He shows us some cases where citizens just have to deal with the government’s lie. However‚
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innovation-friendly organization‚ establishing an inspiring culture and empowering employees‚” according to Learn Management 2. Flat organizations meet many of those goals. Flat organization is something of a misnomer‚ since they are not really flat--just flatter than tall organizations. Instead of “shifting the responsibility” up the management ladder‚ flat structures empower employees to take charge‚ help make decisions and feel responsible for the company’s success. Structure Flat organizations have relatively
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A lie: a false statement made with deliberate intent to deceive (Dictionary.com). Today society consists of good‚ yet dishonest company. Deceit is more common than uncommon and research has shown that on a daily basis‚ lies are consistent in every individual’s life. According to a study done by U.S. News & World Report‚ for every 10 minutes of mundane conversation‚ one person will tell two to three lies. However‚ although lying is an evil action that is regarded by many as immoral or betrayal‚ research
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Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the
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1. How does this occupation match your interests? The occupations that I am currently considering are child and family social worker‚ social and community service managers and regulatory affairs manager. Each occupation I am researching matches my interests in different ways. Being a child and family social worker gives me the opportunity to still will work with children and make a difference‚ only I am not teaching them. I am helping them improve their current living situation if it they are at
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A proper flexible organization provides its work force arrangements where employees are given greater freedom to balance their work and personal commitments such as family‚ higher education‚ community activities‚ religious commitments‚ professional development‚ and general interests. Above is Atkinson’s model of a flexible firm. He argued that firms increasingly seek 4 kinds of flexibility functional‚ numerical‚ pay‚ distancing. Functional flexibility is a qualitative approach to work‚ and
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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A STUDY ON CUSTOMER PREFERENCES AND SATISFACTION OF RICE COLOR SORTER WITH SPECIAL REFERENCES TO GENN PRODUCT BY G.NIRANJANA (Reg No: 951711631038) MEPCO SCHLENK ENGINEERING COLLEGE‚ SIVAKASI A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfilment of the requirements for the award of the degree of of MASTER OF BUSINESS ADMINISTRATION ANNA UNIVERSITY CHENNAI CHENNAI JULY-AUGUST‚ 2012 Mepco Schlenk Engineering College Department of Management Studies
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by describing the “noble lie” written in Book 3 of Plato’s Republic‚ not specifically the myth of the metals‚ but a more general idea. I will argue this lie is justifiable‚ even in modern‚ more liberal contexts than Ancient Greece. Once the noble lie is correctly defined‚ it is clear how one could use it in building the “Just City.” In establishing the lie it is important to differentiate the terms “myth” and “falsehood” with fiction. We must look at the noble lie as a lie not intended to deceive
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