It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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The advantages and disadvantages of living in a block of flats To begin with‚ it is said that living in a block of flats is very uncomfortable but many people do not agree. With such view a block of flats helps to find a lot of friends and deepen our communication skills. So what are the advantages and disadvantages of living in a block of flats? One the one hand‚ living in a block of flats is advantageous for many reasons. Firstly‚ people who live in a block of flats are friendlier than people
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ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out that he returns within a month so I advised him that is cheaper to buy a return. He din’t buy only the return‚ he was so happy with the
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The SAT test was originally called the Scholastic Aptitude Test‚ then the Scholastic Assessment Test. The name was formally changed in 2004 to the SAT Reasoning Test‚ although it is still commonly known simply as the SAT. It is the oldest and most widely used standardized admissions test in the United States. It measures reading‚ writing‚ and math abilities‚ as well as problem-solving skills. The SAT has undergone many revisions during its history‚ but it is currently composed of three main sections:
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CONTENTS I) Introduction a) Definition b) Plan of the research II) The importance of employee motivation to increase productivity and stronger customer relationship III) Motivation Theories a) Maslow’s Hierarchy of Needs b) McClelland’s achievement Theory c) Herberg’s Hygiene Theory of Motivation d) Vroom’s Expectancy Theory VI) Conclusion V) References I) Introduction a) Definition According to Sims (2002)‚ motivation is the process
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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cameras‚ cars‚ computers and lights are some technologies that human uses in their daily lives. These technologies really provide them many advantages. It is easy to think about the advantages however‚ for your information technology has also disadvantages. Science and Technology helps human beings make their lives easier in such a way that it helps them in every sector. Like in transportation‚ through cars‚ airplanes or trains‚ they can travel faster to their desired places. From inventions
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Customer preference: Customers are informed and remaindered about the products and are requested and persuaded to purchase their products. Such communication may be made their along the product or well in advance of the introduction of product into the market. Such communication becomes necessary when a new product or service is introduced in the market or an old product is improved or it is simply to increase the sales of the products. How Companies Find Consumer Preferences • Companies
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