EMPLOYEE RELATIONS Employee relations in hotels and catering is about the management of employment and work relationships between managers and workers and‚ sometimes‚ customers. The employee relations can be briefly divided in some “factors” i.e.: Unionisation Structure Culture Collective bargaining Negotiation Consultation Conflict Management Empowerment Grievance & disciplinary 1.1. Unionisation All employees‚ in every kind of business‚ are united by “unionisations”‚ which are employees’ organisations
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Balaram‚ A.‚ Adhikari‚ B. (2010)‚ Managing Customer Relationships in Service Organizations. Baran‚ R. J.‚ Galka‚ R.‚ Strunk‚ P. D. (2008)‚ Principles of customer Relationship Management. U.S.A: Thomson. Barney‚ B.J.‚ Delwyn‚ N. (2007)‚ Resource-Based Theory: Creating and Sustaining Competitive Advantage Becker‚ U.J.‚ Greve‚ G.‚ Albers‚ S. (2009)‚ The impact of technological and organizational implementation of CRM on customer acquisition‚ maintenance‚ and retention Beldi‚ A.‚ Cheffi‚ W.‚ Dey‚ B. (2010)
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1.1 THE INDIAN ECONOMY The history of Indian Economy and its labour force in the post independence period can be divided into two phases: i. the Import Substitution/ Plan Era (1947 to 1991) ii. the era of Economic liberalization (1992 onwards) 1.1.1 Import Substitution/ Plan Era (1947 to 1991): For three of the five decades (1950-80)‚ India steadily grew at the so-called “Hindu rate of growth” of three and a half percent. During the remaining period‚ it grew at rates between 5 and 6 percent
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if the union proceeds with the organization drive‚ they have to be successful. The vast majority of the employees in the company are women who have been in Canada for less than five years. Question #1 What major events in Canada’s labour relations history got Phil to the point in which he could lawfully organize a union‚ have it certified‚ and negotiate a collective agreement with the company? Answer: The major events in labour history are the division between craft and industrial unions
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warming. Many scientists and researchers have shown and proved the great number of disadvantages that this problem is causing and will cause in a near future. The main problem of global warming is the lack of consciousness among the people‚ and the careless attitude they take toward this topic. It is very important to be aware of the bad effects and the great damages and destructions this issue will certainly bring to human kind. Global warming kills tons of polar bears‚ ice melts so badly that the
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The definition of Human Capital Management The development of all labor-related issues that impact a firm’s strategic and operational objectives‚ including: the employment of people; the development of resources; and the utilization‚ maintenance‚ and compensation of their services aligned with the job and organizational requirements. Today‚ the HCM discipline is more critical than perhaps ever before. Adequately managing every facet of talent and labor requires a detailed examination of all segments
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WORD COUNT - 1032 Approach to the Assignment I have been pleased with the way in which I have tackled this assignment in terms of the final product. The research that I conducted paid off‚ in terms of providing an overview of employee relations in the Public Sector‚ the issues it has faced over the last decade and more specifically‚ its current state and what steps are being taken to improve. Once the research was finished I went about trying to find a case study in which in-depth research
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THE UNITARY AND PLURALIST VIEWS There are two basic views expressed about the basis of the relationship between management and trade unions in particular or employees in general: the unitary and the pluralist perspectives. The unitary view It is typically held by managements who see their function as that of directing and controlling the workforce to achieve economic and growth objectives. To this end‚ management believes that it is the rule-making authority. Management tends to view the
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Drive‚ Rockwell Center‚ Makati City http://apslibrary.ateneo.edu Information Resources Guide on HUMAN RESOURCE MANAGEMENT 2005 - 2008 Human Resource Management (HRM) - is both an academic theory and a business practice. It is based on the notion that employees are firstly human‚ and secondly should NOT be treated as a basic business resource. HRM is also seen as an understanding of the human aspect of a company and its strategic importance. HRM is seen a moving on from a simple “personnel”
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their children a secod language/a non-native language often rely on commercial language materials such as books‚ videos‚ television programs‚ etc. Nevertheless‚ researchers (Kendall King and Lyn Fogle‚ Georgetown University) have found that live‚ human interaction such as reading or talking to a child is more effective than presentation of recored sounds (e.g.‚ in television) and‚ therefore‚ the best method for fostering both first and second language development. What is more‚ Other studies have
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