Rajat‚ a young entrepreneur is planning to invest in a new chain of restaurants. In his opinion‚ keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. Explain in your own words‚ how customer relationship management is proving to be a successful tool for organizations to retain and attract new customers. Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. Rajat‚ restaurant business faces
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to gain competitive advantages 2 2.1 Cigna HealthCare CRM System 2 2.2 Bank of America – MasterNet System 2 2.3 American Airlines – Knowledge Management System 2 2.4 Wal-Mart – Point-of-Sale System 2 2.5 Lesson Learned and Success Factors 2 3. Discussion 2 4. Conclusion 2 1. Introduction Given the rise of competition in the modern business industry‚ it is essential for firms to apply strategic use of information system (IS) to achieve competitive advantage (CA). In the recent
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computers gives a big contribution to business and education. Ever since the computer has enhance the technical knowledge and operation‚ there has been various accessed to the latest information. It helps people to make their task easier with less time‚ from manual to a computerized one. A computerized system designed to perform one or more dedicated functions is often times with real-time computing constraints. It is also designed to do some specific task‚ rather than be a general-purpose
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DISASTER MANAGEMENT CYCLE The disaster cycle or the disaster life cycle consists of the steps that emergency managers take in planning for and responding to disasters. Each step in the disaster cycle correlates to part of the ongoing cycle that is emergency management. This disaster cycle is used throughout the emergency management community‚ from the local to the national and international levels. Preparedness The first step of the disaster cycle is usually considered to be preparedness although
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Accounting System Paper Jamira Perry HCS/405 July 18‚ 2011 Diana Schilling Accounting System Paper When it comes to accounting‚ people only think that it is associated with inside banking. There is more to accounting than inside banking because accounting has elements as well as any other system. It may differ from other types of systems because it is just what it says and that is accounting. Some people don’t like the accounting situation because it consists of math and that
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comprehensive analysis of the information systems used in business by Enkay Enterprises has performed. Enkay Enterprises are well-known suppliers of vegetable and fruits from small restaurants to five star hotels and canteens of huge organizations. Firstly information system requirement are analyzed for each of the decision making levels and then suitability of the information system is determined and discussed with help of companies daily work process and information system used by Enkay. Also the security
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“INTRODUCTION” Geographic Information System (GIS) is a computer based information system used to digitally represent and analyze the geographic features present on the Earth ’s surface and the events (non-spatial attributes linked to the geography under study) that taking place on it. The meaning to represent digitally is to convert analog (smooth line) into a digital form. "Every object present on the Earth can be geo-referenced"‚ is the fundamental key of associating any database to GIS
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MANAGEMENT INFORMATION SYSTEM DEFINED The scope and purpose of MIS is better understood if each part of the term is defined. Thus‚ Management:-It has been defined in a variety of ways‚ but for our purposes it comprises the processes of activities that describe what managers do in their organization‚ plan‚ organize‚ initiate‚ and control operations. They plan by setting strategies and goals and selecting the best course of action to achieve the plan. They organize
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Concept Note on Management Information System / INFORMATION SHARING SYSTEM I. Background Information systems are both technical and social in nature. Managers must understand the relationship between the technical components of an information system and the structure‚ functions and work culture of. Builders of information systems should consider management objectives and decision-making as well as the impact these systems will have on the well being of the people and society. In this chapter
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Institute of Business Administration Jahangirnagar University Weekend MBA Program BUS 511: Management Information System Semester: Summer 2013 Case Analysis On: How FedEx Works: Enterprise Systems And UPS Global Operations with the DIAD IV Submitted To: Mohammad Anisur Rahman Assistant Professor Submitted By: Mikhael Novo Biswas ID: 201203049 Ashura Tahrimi ID: 201202042 Md.Abdullah Al Mahmud ID: 201203096 Mst. Nazma Parvin ID: 201201047 Md. Ashraful Hossain ID:
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