MOHAMMAD ALI JINNAH UNIVERSITY MARKETING RESEARCH REPORT CHAPTER I INTRODUCTION & HISTORY 1.1 INTRODUCTION: Pizza Hut was started in 1958‚ by two brothers in Wichita‚ Kansas. Frank and Dan Carney had the idea to open a pizza parlor. They borrowed $600 from their mother‚ and opened the very first Pizza Hut. In 1959‚ the first franchise unit opened in Topeka‚ Kansas. Almost ten years later‚ Pizza Hut would be serving one million customers a week in their 310 locations. In 1970‚ Pizza Hut was put
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professional services”‚ Industrial Marketing Management‚ Vol.29 No.4‚ pp.363-72. 31. Fečiková‚ I.‚ (2004) – An index for measurement of customer satisfaction. The TQM Magazine‚ Vol. 16‚ No 1‚ pp. 57-66. 32. Fisk‚ R.P. and Young‚ C.E. (1985) - “Disconfirmation of equity expectations: effects on consumer satisfaction with services”‚ in Hirschman‚ E. and Holbrook‚ H. (Eds)‚ Advances in Consumer Research‚ Association for Consumer Research‚ Provo‚ UT. 33. Folkes‚ V. (1984) – “Consumer reactions to product
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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Movie Critique for The King’s Speech I watched The King’s Speech for my movie critique at home. This film tells the story of Prince Albert‚ the Duke of York‚ and how he overcame a life-long speech impediment with the help of Lionel Logue‚ a speech therapist from Australia. The movie begins with Prince Albert (Colin Firth) attempting to deliver a speech written by his father at the closing ceremony of the Empire Exhibition. We find out that the king has already spoken‚ as well as Prince Albert’s
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Organization development (OD) is a deliberately planned‚ organization-wide effort to increase an organization’s effectiveness or efficiency. OD theorists and practitioners define it in various ways. Its multiplicity of definition reflects the complexity of the discipline and is responsible for its lack of understanding. For example‚ Vasudevan has referred to OD being about promoting organizational readiness to meet change[citation needed]‚ and it has been said that OD is a systemic learning and development
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(1979)‚ Quality Is Free: The Art of Making Quality Certain‚ New York: New American Library. M. R. and E. Kami (1973)‚ "Free Competition and I!K Optima] Amount of Fraud‚" Journal of Law and Ecomftmcs‚ 16 (April). 67-86. Deshpande‚ Rohit (1983). " ’Paradigms Lost ’: On Theory and Modiod in Research in Marketing‚" Journal of Marketing‚ 47 (Fall)‚ lOi-110. CöTviD‚ David A. (1983)‚ "Quality on the Line‚" Harvard Business Review. 61 (September-October)‚ 65-73. Gronroos‚ Christian (1978)‚ "A Service-Oriented
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US global brand in comparison with domestic brands in Mexico‚ Korea‚ and Japan‚ Journal of Product & Brand Management‚ Vol. 17‚ no. 3‚ pp. 163-174 Yoon‚ S. J.‚ Kim‚ J. H.‚ 2000. An empirical validation of a loyalty model based on expectation disconfirmation‚ Journal of Consumer Marketing‚ Vol. 17‚ no. 2‚ pp. 120-136
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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and Kaleigh got to the track there was a girl from our school there that Kaleigh and I weren’t very fond of owing to the fact of what type of girl she was. The girl’s name was Sydney a mean arrogant girl that wasn’t very nice to many people. Sydney was surrounded by all of her friends and as we walked by they all started snickering which right then we knew that Sydney and her friends were non verbally making fun of us in a very childish way. Sydney was the leader in the friend group the sort of identity
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Decision Support Systems 52 (2012) 645–656 Contents lists available at SciVerse ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074
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