Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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TOPIC 1&2 CHAPTER 12. Operation Management Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms
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limitations of continuous production. 16. Define production management. 17. Mention any four objectives of production management. 18. Define operating system. 19. How do you manage operations? 20. What do you mean by operations? 21. What do you mean by manufacturing operations? 22. What do you mean by service operations? 23. What do you mean by ‘globalization’? Section B 1. Briefly explain the production system and its characteristics. 2. What is job shop production? What are its characteristics
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INTRODUCTION Production is a formal activity that adds value to goods and services‚ including creation‚ transport‚ and warehousing until used. Production is an organized process with specific goals. It implies the creation of a utility or services. Operation is that part of as organization‚ which is concerned with the transformation of a range of inputs into the required output (services) having the requisite quality level. Production function is ‘the part of an organisation‚ which is concerned with
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outbreak through devious and enduring plans revolving around the capture of occupied France including those such as “Operation Fortitude” and “Operation Overlord”. Many strategies had to be coordinated to allow for this mission to be a successful attack. 1940- “Combined Operations”-The Allies created the COSSAC‚ which stands for “Chief of Staff to the Supreme Allied Commander.” This operation is led by Frederick Morgan‚ and its purpose is to choose the place of landing for the mission‚ gather information
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Introduction ------------------------------------------------- Chapter Contents: * ------------------------------------------------- Problem Solving and Decision Making * ------------------------------------------------- Development of Operations Research * ------------------------------------------------- The Nature of Management Science * ------------------------------------------------- Models * ------------------------------------------------- The Management Science Approach
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AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH Dhaka‚ Bangladesh Faculty of Business Administration Department of Operations Management BBA Program COURSE OUTLINE Course No. : BBA 2212 Title : Operations Management Nature : Core Course Term : Summer 2013 / 2014 Credit : 3 Section : G Class Hours : ST 10:00 AM - 12:00 PM Class Venue : Room # 132‚ Campus # 1 Consultation : See TSF for available hours Office Hours : See TSF for available hours Faculty : Sultanul
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Functional Area Plan: Production and Operations By Deirdre Gist Member of The Signature Coffee Cup Crew Part 1: Production and Operations Manager Composition The ultimate goal for the company is to foster growth and expansion by becoming the foremost provider in quality products and customer service. In order to reach this goal and experience 100% growth over the next five years‚ the Production and Operations department (“Productions”) must streamline its manufacturing and restructure
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Lesson 1. What is Operations Management –Management of the conversion process which transforms inputs such as raw material and labor into outputs in the form of finished goods and services. Historical Development of O.M • Prior to 1900 –Cottage industry produced custom-made goods. –Watt’s steam engine in 1785. –Whitney’s standardized gun parts in 1801. –Industrial Revolution began at mid-century. • Scientific Management (Frederick W. Taylor) –Systematic approach to increasing worker productivity
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