A total of 120 codes were extracted from the interviews after eliminating the repetitive and integrating the similar codes; the constant comparison and analysis of the codes ultimately led to ten subthemes and three main themes (Table 2). The extracted themes express the nurses’ perceived concepts and meanings with regard to the means of improving organizational climate through ethical nurse leadership. Before explanation of themes it should be noted that according to participants statements “ethics”
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Female CEO Biography Virginia (Ginni) Rometty‚ IBM CEO Abstract IBM recently promoted Virginia (Ginni) Rometty to its top leadership position. Ms. Rometty will become the first white female chief executive officer in the company’s 100-year history and every move she makes will be carefully watched. Rometty has truly earned this position and has an impressive history with IBM to show it. There are challenges ahead but Ms Rometty’s education‚ experience and determination will suit
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2) What are your feelings about the photographer and his work as you read the poem? Show how the words of the poem have created these feelings in you. After reading Carol Ann Duffy’s poem the “War Photographer”‚ I feel pitiful for the war photographer‚ knowing that he cannot that he would not be able to lead a normal life once the memories from the battlefield haunts him. I also feel that we as society are glad to keep a distance from the harsh realities of war while being just superficially sympathetic
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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he defined his job as selling used vehicles while achieving and maintaining appropriate levels of gross profit‚ volume‚ and customer satisfaction. As a veteran in the auto industry for twenty-three years‚ he holds a lot of negotiation experience. Edward feels that although official training is always provided‚ he has mostly learned from experience. (personal communication‚ October 26‚ 2011) Perspective Description of Negotiation Process When asked to describe the negotiation process from his
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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services for individuals‚ eBay is now all about e-commerce‚ that is about buying and selling products and services on the Internet via electronic methods (using the World Wide Web). It is classified as business-to-business‚ business to consumer and consumer-to-consumer. eBay has successfully implemented all these three categories in its business. An overwhelming amount of eBay’s success is directly attributed to its passionate‚ loyal and evangelistic customers‚ who refuse to do business anywhere else
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CEO REPORT‚ BILL GATES 1. Mini Biography Bill Gates is known for his company Microsoft‚ his participation in the computer revolution‚ and for being the youngest self-made billionaire in history. In 1986‚ he launched Microsoft Windows‚ a program that is one of the most used operating systems in the world. Many of today’s adult‚ and perhaps in particular today’s young adults‚ remember the exciting introduction of personal computers using Microsoft software. Childhood William (Bill) H. Gates
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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