The Ten Management Roles The ten roles explored in this theory have extensive explanations which are briefly developed here: * Figurehead: All social‚ inspiration‚ legal and ceremonial obligations. In this light‚ the manager is seen as a symbol of status and authority. * Leader: Duties are at the heart of the manager-subordinate relationship and include structuring and motivating subordinates‚ overseeing their progress‚ promoting and encouraging their development‚ and balancing effectiveness
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Quality management worldwide Total quality management in India ± perspective and analysis R. Jagadeesh Introduction For more than four decades after independence the companies in India enjoyed a protected market with virtually no competition‚ and some of them even monopolised the market‚ with customers having little or no choice. As a result complacency set in‚ and no pressure existed for improvement or change. However‚ the policy of globalization and liberalization adopted by the Indian Government
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QUALITY CIRCLES IN MANAGEMENT INTRODUCTION: Ensuring quality is a big challenge among companies especially the start-ups. One way to achieve quality standards is to motivate employees to focus more on quality as it improves profit ‚improves quality and saves time‚ Thus companies came up with the concept that Participative methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company .This has lead to the evolution
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Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
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TOTAL QUALITY MANAGEMENT N.B.: 1) Attempt any 4 Cases. Total Marks : 80 CASE - 1 Merrill Lynch Credit Corporation (MLCC) offers real estate and securities-based consumer credit products-including home financing‚ personal credit‚ investment financing‚ and commercial real-estate financing-to primarily affluent individuals. About 90percent of its approximately 830 employees‚ known as partners‚ are located in MLCC’s Jacksonville‚ FL headquarters. As part of the Business Planning Process‚ each
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www.ccsenet.org/ass Asian Social Science Vol. 8‚ No. 10: August 2012 Managing Stakeholders: An Integrative Perspective on the Source of Competitive Advantage Minyu Wu’ ’ School of Business‚ Curtin Universify Sarawak‚ Sarawak‚ Malaysia Correspondence: Minyu Wu‚ School of Business‚ Curtin Universify Sarawak‚ CDT 250‚ 98009 Miri‚ Sarawak‚ Malaysia. Tel: 60-8-544-3844. E-mail: minyu.wu@curtin.edu.my Received: March 19‚ 2012 doi:10.5539/ass.v8nl0pl60 Abstract Despite the enormous amount of academic
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CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
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Stakeholders As argued by Sharma & Starik (12) a stake holder is that which is affected by the operation of an organization entirely or can affect the organization directly. The organization can be of any kind meant to realize certain goals by the society. Stake holders are tenet to the development and performance of the organization without which the organization either cease or collapse completely. As such any organization must strive to identify its stakeholders and their specific needs
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