INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction
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Managers have to satisfy the customers by all means like supervising the point of sales. There are various responsibilities which a professional manager has to perform. The very first responsibility is towards the customers. Managers have to satisfy the customers by all means like supervising the point of sales etc. Managers are also responsible towards the employees like giving them pays on time etc. It is the responsibility of the manager to provide a professional atmosphere to the employees
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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First Quarter Book Analysis on Great Expectations By: Stephen Rahimian In Charles Dickens’ Great Expectations‚ Pip‚ the main protagonist in the story‚ is very idealistic and yearns to become a gentleman. He wants to better himself and rise above his humble origins in hopes of winning over his love Estella. Pip is also a very kind man and cares about the ones who are close to him. However‚ he is also a very arrogant man‚ and he does not see what his arrogance
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CommunicationExpectations Resource Effective Communication can be described as being able to express ideas‚ generate and share solutions‚ and build trust among a diverse group in order to affect change and produce positive results. Throughout your academic career at GCU‚ you will communicate in various ways; from e-mail‚ to phone calls‚ to Discussion Forum posts‚ and Class Wall posts. Effective communication is a skill that is learned over time. You will succeed and sometimes you will fail to communicate
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How Personal Can Ethics Get? 1. Discuss how personal differences and preference can impact organizational ethics. Personal differences and preference can impact organizational ethics by the perception of management and all the employees of the organization. When employed at many jobs during your career you are faced with multitude of individual differences and preferences. Someone’s personal differences does not affect the individual alone‚ but it affect others around them. I am a firm
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miles of paved roads. I think everyone should visit Yellowstone National Park at least one time in their life because it truly offers the most beautiful sceneries mother nature has to offer. I think it would really open people’s eyes showing them how beautiful the worl really is. There are a lot of people who have only seen the town they grew up in or the city and only what is in that city. Once people get to see things like this and nature at its best‚ maybe they will have more respect and appreciation
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LEGITIMATE EXPECTATION The Legal and Institutional Background The doctrine of legitimate expectation operates as a control over the exercise of discretionary powers conferred upon a public authority. The typical reason why discretionary powers are conferred upon a public authority is to ensure that they are exercised having due regard to the particular circumstances of individual cases coming before the decision-maker – ie in circumstances where Parliament was not confident at the time
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Writing about literature - an essay THE CAN-CAN: WHAT CAN AND WHAT CAN’T? By Huy Phát A popular provocative dance move in the Broadway shows in 1950s has been chosen as the title for this short story “The Can-can” of Vivante about a man having a love affair while his thought was wandering around “somebody doing the can-can”- his wife back home. The can-can therefore does more than just being the title‚ its repeated recurrence in the story recognizes itself as a noteworthy symbol and also contributes
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