Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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My leadership philosophy can be summed up in two simple words; “take care”. I first developed this philosophy as a company commander for a Medical Hold Company and a Medical Company. Although the interpretation has been molded and shaped by subsequent assignments‚ the basic philosophy endures. First and foremost we need to take care of our customers. Sometimes our customers are our departmental co-workers who require information generated internally. We need to take care of them by ensuring
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Compensation Philosophy Amanda Cunningham Ashford University Compensation and Benefits #Bus681 Instructor: Thomas Javarinis July 15th‚ 2013 Compensation Philosophy Introduction The short term lending industry has been one of great scrutiny for many years. It has been well known the controversy of whether these businesses hurt or help the middle class. But what no one ever talks about are the employees that work in this industry. When these businesses are shut down state to state‚
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Discuss how psychology developed as a scientific discipline Prior to psychology being recognised as a scientific discipline in its own right‚ it was mainly a philosophical concept developed by theorists in areas such as animism and dualism. However‚ these philosophies were not based on objectivity unlike today’s psychology which maintains that for an investigation to be deemed scientific it must be based on the scientific method‚ which involves gathering empirical and measurable evidence.
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Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers
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Thomke‚ S.‚ & von Hippel‚ E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review (Vol. 80‚ pp. 74). Main point Many companies sometime lack the understanding of what exactly their customers’ needs. This can cost companies a lot of money for loss of customers and sales‚ and to win back those customers. Product R&D in this case is a major drawback. Authors‚ Thomke and Von Hippel‚ have found that companies nowadays have come up with a new approach
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The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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Reading Philosophies Katy J. Kaldenberg Grand Canyon University: EED-470 Curriculum‚ Methods and Assessment: Literacy and Language Arts K-3 Monday‚ March 11‚ 2013 Reading Philosophies Chart Reading Philosophy | Brief Description | Reading Activities | Reading Assessments | Constructivist Reading Instruction | Constructivists view the student as an active participant in the learning process who constructs a personal meaning from each experience (Ying-Tien & Chin-Chung‚ 2005). | One
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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CUSTOMER PROFITABILITY ANALYSIS: CHALLENGES AND NEW DIRECTIONS Summary This article presents the concept of modifying cost accounting system in order to provide measurements from a customer profitability viewpoint. Most management accounting systems focus on products‚ departments or geographical areas‚ which have little to do with customers. A questionnaire was sent to marketing managers and marketing controllers and interviews with respondents. Much of this article draws on qualitative responses
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