improvement in work and what you did to address this? Answer After 3 months of doing trolley for Gatwick Express I felt the revenue job was more challenging and a way to be promoted in the company. I discussed my ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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Why its good to follow orders On June 30‚ 1775‚ the Second Continental Congress established 69 Articles of War to govern the conduct of the Continental Army. On April 10‚ 1806‚ the United States Congress enacted 101 Articles of War (which applied to both the Army and the Navy)‚ which were not significantly revised until over a century later. The military justice system continued to operate under the Articles of War until May 31‚ 1951‚ when the Uniform Code of Military Justice went into effect. The
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Principles of Programming Languages By Eliezer A. Albacea Copyright © 2002 by Eliezer A. Albacea and the University of the Philippines Open University Apart from any fair use for the purpose of research or private study‚ criticism or review‚ this publication may be reproduced‚ stored or transmitted‚ in any form or by any means ONLY WITH THE PERMISSION of the author and the UP Open University. Published in the Philippines by the UP Open University Office of Academic Support and Instructional
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Should you listen to the Customer? 1. Why doesn’t Henry want to listen to the customers? Does he have a point? Are there some businesses where you should not listen to the customer? What about his Smurf comment Henry does have a point indeed. The Company has a long history of success‚ a constant growth despite the difficult economic times and 90.000 people that signed the fan site. Delacroix is a dance company that brings to its customers creative‚ innovative artistic programs
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The Paideia Philosophy teaches students to prosper as a learner‚ be strong leaders‚ give back to their community and to build their character. I have attended schools that administer this philosophy since the fourth grade. Ultimately‚ I have grown so much as a learner. I started at the Chattanooga School for the Liberal Arts which challenged me so much as a student. Throughout my years going to a Paideia school‚ I have learned to challenge myself everyday and work hard to achieve academic success
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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CRM at Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling
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