HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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Advantage: How to Identify and Fulfill Customer Needs Karl Albrecht‚ Lawrence J. Bradford. Homewood‚ Ill.: Dow Jones-Irwin HF5415.5 .A43 1990 Summary: According to this book‚ to know your customer is the basis thing for a success business. A good way to learn to do something better is to observe in action those who do it very well. The company who know their customers better than anyone else has more chance to success. In order to know your customers first of all is to know what a customer is. There
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sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information for Journal of Service
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the organization. It defines how all the pieces‚ parts and processes work together (or don’t in some cases). This structure must be totally integrated with strategy for the organization to achieve its mission and goals. Structure supports strategy. If an organization changes its strategy‚ it must change its structure to support the new strategy. When it doesn’t‚ the structure acts like a bungee cord and pulls the organization back to its old strategy. Strategy follows structure. What the organization
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Part I. INTRODUCTION CONCEPTS Definition. What is Philosophy? There are a number of definitions of philosophy given by many thinkers and they vary according to their interests and orientations. Generally‚ philosophy is regarded as perhaps the most obstruse and abstract of all subjects that seems apart from ordinary life. Although quiet a number of people may think of it as a being remote from every normal interest‚ it may be inferred that all of us have some philosophical views‚ whether we are
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Based on the five-step theories claimed by Sullivan‚ the author demonstrates the maxim "form follows function" with copious evidence provided from scholars in different fields. Declared through Horatio Greenough‚ every embellishment without reference to inner distribution is "false beauty‚" which means ornamental motifs concentrate on more aesthetic than practical should be totally abandoned. The twelve and thirteen paragraph discusses Gothic architecture style profoundly as a pointed example
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philosophy [fɪˈlɒsəfɪ] n pl -phies 1. (Philosophy) the academic discipline concerned with making explicit the nature and significance of ordinary and scientific beliefs and investigating the intelligibility of concepts by means of rational argument concerning their presuppositions‚ implications‚ and interrelationships; in particular‚ the rational investigation of the nature and structure of reality (metaphysics)‚ the resources and limits of knowledge (epistemology)‚ the principles and import of
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How the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential
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Philosophy PHL/215 November 03‚ 2014 Philosophy Philosophy is “the study of ideas about knowledge‚ truth‚ the nature and meaning of life‚ etc…; a particular set of ideas about knowledge‚ truth‚ and meaning of life; and a set of ideas about how to do something or how to live” (Philosophy‚ 2014‚ para. 1). Philosophy plays a huge role in all of our lives. Studding of philosophy influences our lives in many ways and has many purposes. Philosophy has five major branches metaphysis‚ epistemology‚ ethics
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PHILOSOPHY Philosophy is divided into many sub-fields. These include epistemology‚ logic‚ metaphysics‚ ethics‚ and aesthetics. Epistemology is concerned with the nature and scope of knowledge‚ such as the relationships between truth‚ belief‚ and theories of justification. Logic is the study of the principles of correct reasoning. Metaphysics is the study of the most general features of reality‚ such as existence‚ time‚ the relationship between mind and body‚ objects and their properties‚ wholes
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