KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Prudence - Kalidad o Katunayan ng pagiging masinop. “P55.4B supplemental budget inihain ni Drilon” Naghayin si Senate President Franklin Drilon ng P55.4 bilyon supplemental budget ngayong Lunes para sa pagbangon ng mga sinalanta ng bagyong “Yolanda” at ng iba pang kalamidad. Inihain ni Drilon ang Senate Joint Resolution No. 5 para sa pagpapasaayos ng mga winasak na lugar ni Yolanda particular sa probinsyang Samar at Leyte‚ mga gumuhong ari-arian ng lindol sa Bohol at iba pa. Magmumula ang naturang
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Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
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marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday
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The Scalpel and the Silver Bear The Navajo creation story explains that medicine was brought to the people by an ancient owl. This owl sent down a magic bundle containing the powers of healing to the new world. For thousands of years Navajo people have used this knowledge to heal and live in harmony with each other. As a product of two worlds‚ Dr. Lori Alvord was one of the first people to combine modern medicine with Navajo beliefs by overcoming cultural differences. The Scalpel
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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December 15‚ 2010‚ Big Bear Power entered into a lease agreement with Goliath Co. for a combustion turbine. In order for Big Bear to properly account for the transaction‚ the terms and provisions of the lease agreement must be evaluated and important decisions must be made. My discussion to follow will be presented in three parts. Part one will present the evaluations that must be made by Big Bear in terms of accounting for the lease. Part two will present the lease details and provisions of the
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of staff and a lack of proper training for management. The recommendations relevant to Mr. Wallace ’s running a successful business would be to convert his organization into a strategic style of management in order to determine mission‚ vision‚ values‚ goals‚ objectives‚ timelines‚ roles and responsibilities. Strategic planning is a management tool to help ensure that members of the organization are working toward the same goals‚ to assess and adjust the organization ’s direction in response to
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present: the spiritual joy which they experience is tangible. Moreover‚ that very joy is waiting to be shared. Undoubtedly‚ the close connection which these pious religious have to the Immaculate Heart of Mary continually inspires them to be consecrated religious striving to imitate the abundant joy found deep in the words and actions of Mary. (4) Spiritual Vessel (Vas spirituale) The noun “vessel” imperfectly expresses the intended meaning of this advocation. The Latin “vas” (vessel) is used
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