profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚ customer care was
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fascinated humans for many years. Psychologists have put forward many theories to try and explain this. In this essay I am going to describe 2 psychological factors that influence the development of interpersonal relationships. 2) Theory of attraction 1 Physical attraction is a huge factor which influences the formation of human relationships. Research has found that.people are not only attracted to people who are physically attractive but also people who have certain traits like kindness‚ popularity
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Sciences Research (JBM&SSR) Volume 3‚ No.11‚ November 2014 ISSN No: 2319-5614 Customer Retention Strategy An Empirical Study In Insurance Sector Dr. Biswamohan Dash‚ Assistant Professor‚ DRIEMS‚ Cuttack‚ Odisha‚ India Mr. Bibekananda Mohanty‚ Assistant Professor‚ DRIEMS‚ Cuttack‚ Odisha‚ India Dr.Sabyasachi Das‚ lecturer‚ Utkal University‚ Odisha‚ India Abstract This research study is based on impact of customer relationship management practices on insurance sector in Odisha market. The research study
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How the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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2001 Elsevier Science Ltd. All rights reserved. Printed in Great Britain 0160-7383/01/$22.00 Push and Pull Relationships Seong-Seop Kim Sejong University‚ South Korea Choong-Ki Lee Dongguk University‚ South Korea Uysal and Jurowski (1994) found that there is a relationship between push and pull factors. Dann (1977) referred to motivational influences on an individual as push factors. These are psychological needs which play a significant role in causing a person to feel a disequilibrium that
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Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Learning Objectives 1. 2. 3. 4. 5. How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning‚ production‚ and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? What are the challenges posed by enterprise applications? How are enterprise applications used in platforms for
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some of the issues that young people may face when they grow up. The Teenage Love Relationship deals with the relationship of love that exists between the teenage groups. In schools the teenagers usually make friends easily and therefore there remains the chance for a young boy/girl to get easily involved in a relationship. The teenagers usually do not consider the various aspects that are associated with the relationship of love and therefore tend to make mistakes regarding the choosing of a girlfriend/boyfriend
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thoughts which intrude on your everyday life‚ along with strong urges to perform certain behaviours and rituals‚ you may begin to think you’re crazy especially if you don’t understand the condition. Isolation can be one of the effects of OCD on relationships. The person with OCD is under an immense amount of pressure
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Consumer relationship management: Case study Bankinter Remco Wezepoel 14/10/2013 Which channel (8700‚ alliances‚ e-collaborators) performs better for the bank‚ and why? And what acquision strategy would you recommend to Bankinter? What actions should be taken by Ana Peralta? In order to choose the best consumer acquisition strategy for Bankinter it is necessary to look at the profitability of the customers. It is nice to have a lot of customers‚ but this does not really make sense when these
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