EFFECTS OF INFORMATION TECHNOLOGY ON CUSTOMERS’ SATISFACTION IN NIGERIAN FINANCIAL INSTITUTIONS. By ERNEST E. INYANG‚ A. D. O. OTONKUE AND JUDE U. BASSEY ABSTRACT Information technology may be considered to be the harnessing of electronic technology in its various forms to improve the operations and profitability of the business as a whole. Information Technology provides significant improvements with facilities such as word processing (improving secretarial‚ typing and some reprographic
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IMS657 Legal and Ethical Aspect of Information System Importance of ethics among the IT professional Abstract: In work environment‚ ethics is the common rules or approach for all professionals need to obey in order to achieve a great environment in an organization. Most of people think that ethics and morals is something that share the same meaning but actually they are not. The morals are towards the personal character‚ while ethics stress a social system in which those morals are applied
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1.0 Introduction A study by Blem(1995:6)‚ stated service quality is vital to help create the bond between business and its clients. According to Kotler(2007‚ Cited by Phiri and Mcwabe 2013 p.97) In today’s competitive business environment‚ service quality is relatively important to attract and retain customers(as customer service satisfaction depends on how well the service customer receive match their expectations based on their individual personalities(Webster‚ 1989). However‚ according to Cook(2002)
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Libri‚ 2003‚ vol. 53‚ pp. 118–129 Printed in Germany · All rights reserved ______________________________________________ Copyright Saur 2003 Libri ISSN 0024-2667 Design and Development of an Academic Portal Academic Information Service‚ University of Pretoria‚ South Africa HEILA PIENAAR A Web portal can be defined as a Web site for a specific audience that aggregates an array of content and provides a variety of services including search engines‚ directories‚ news‚ e-mail and chat rooms.
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TLO-11006 BASICS OF INFORMATION AND KNOWLEDGE MANAGEMENT autumn 2013 ASSIGNMENT 1 This instruction sheet describes a case about an imaginary company‚ its employees and their work. The aim of this assignment is to understand the information flows of the company‚ the various attributes of knowledge (types and levels) and the importance of information and knowledge in business. Please do consider this assignment from the Information and knowledge management viewpoint! Case Orvar Orvar Group
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International Journal of Trade‚ Economics and Finance‚ Vol. 1‚ No. 1‚ June‚ 2010 2010-023X Information Technology roles in Accounting Tasks – A Multiple-case Study Maria do Céu Gaspar Alves accounting‚ the relationship between IT and accounting has been studied relatively little” (Granlund‚ 2007:3). Based on a literature review of earlier research and empirical studies we conclude that there is a very limited knowledge about the impact of the most recent IT developments in the accounting field
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ASSIGNMENT 4 (MANAGEMENT INFORMATION SYSTEM) Q1: Adopting an enterprise application is a key business decision as well as a technology decision. Do you agree? Why or why not? Who should make this decision? Justify your answer with an example. I am agreeing to say that adopting an enterprise application is a key business decision as well as a technology decision. This is because if you do not understand the technology how and why shall you invest it. Somehow if you invested‚ how can you gain
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Case Study 1. How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented let to improved performance. Information technologies are imperative to businesses and organizations that want to be successful. In this case‚ there were three companies that demonstrated how information technologies helped their business. The first company was eCourier. eCourier delivers packages
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PGBM23-WS02 PGBM23 – Managing Information Databases and ‘R’ Workshop No 2 – PGBM23 – Jeff Evans PGBM23-WS02 PGBM23 - INFORMATION MANAGEMENT WS02-Q01 1. Use the enclosed information to assess the basic premium and no claims bonus and enter the first six sets of information into the forms TELENQ-2A. Age 18 - 20 21 - 25 26 - 29 30 and above Basic premium £350 £250 £180 £140 (all premiums are independent of the size of the engine). The No Claims Bonus (N.C.B.) works as
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communicating; it is also the exchange of ideas‚ messages‚ or information‚ as by speech‚ signals‚ or writing. To communicate is to express one-self effectively. (1985‚ p. 299) Effective communication is of one the toughest issues today. With the advancement of technology‚ it has opened many ways of communicating. We live in the communication world of cellular phone‚ faxes‚ video conferencing‚ Internet connection and many more. The combining of technology and communication brings immediacy‚ integration‚ access
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