Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
Premium Logistics Customer service Customer
only three accredited tour guides even though it is now a mandatory according to Tourism Code of 2009. Maybe there are reasons behind that‚ and it could be possibly the service quality that a tour guide are giving. According to World Federation of Tourist Guide Associations (WFTGA)‚ a tour guide should provide a professional service to visitors‚ professional in care and commitment‚ and professional in providing an objective understanding of the place visited‚ free from prejudice or propaganda. But
Premium Tourism World Tourism Organization Philippines
stakeholder expectations‚ and voluntary acts flowing from corporate values and business strategies. Corporate citizenship involves actual results and the processes through which they are achieved” (Lawrence p.68). By definition alone‚ I believe Gap Inc. has demonstrated global corporate citizenship. The following paragraphs will address the actions the company has chosen to embrace including identifying the problem concerning human rights violations‚ analyzing the issues through various studies
Premium Human rights Business ethics Corporate social responsibility
The gaps in McDonalds. GAP-1 The first gap would be between what customers want and what McDonalds thinks about their customers wants in their restaurant. This gap is the results of a misunderstanding or a misrepresentation of the customers’ desires‚ wants‚ or even their needs. An organization that does a small or customer satisfaction research is likely to experience in this gap. GAP-2 The second gap would be between what McDonalds thinks about their customers want and the quality specifications
Premium Economics terminology
for Rural Public Safety Chad Bohannan‚ Li Zhang‚ Jian Tang‚ Richard S. Wolff‚ Shen Wan‚ Neeraj Gurdasani and Doug Galarus Abstract—In this paper‚ we explore the feasibility of using Mobile Ad-hoc Networks (MANETs) for rural public safety. First‚ we discuss a QoS enhancement to a standard routing protocol‚ Dynamic Source Routing (DSR). By incorporating a new routing metric and the available bandwidth and delay estimation algorithms with DSR‚ we design a new routing protocol‚ QoSAware Source Routing (QASR)
Premium Routing protocol Routing
Quality of Service for Mobile Ad Hoc Networks Diploma Thesis of Patrick Stüdi Assistant: Jianbo Xue Supervisor: Prof. Dr. Gustavo Alonso March 2003 ii Abstract The fast adaptation of IP-based communications for mobile and hand-held devices equipped with wireless interfaces is creating a new challenge for Quality of Service (QoS) provision. Due the error-prone nature of wireless links and the high mobility of mobile devices‚ traditional Internet QoS protocols like RSVP cannot be easily
Premium Quality of service
NAME: _______________________________________ Gap Inc. in 2010: Is the Turnaround Strategy Working? 1. BACKGROUND INFORMATION |Timeframe |Country(s) Involved |Key Individuals & Titles |Company Type & Size | | |USA; China; Vietnam; Philippines; India; |Donald and Doris Fisher - Founders |Public Traded | |1990-now |Cambodia; Indonesia; UK; Canada;
Premium Banana Republic Retailing
Definition As times change‚ generations change too and this leads to a generational gap. A generational gap is the age gap between people belonging to two different generations Everything is affected with the change of time-the age‚ the culture‚ mannerism‚ morality‚ and thinking. Therefore‚no two generations have shared the same views and options . Example The most common example of generation gap seen in the family is between parents and their children. Reason The basic reason is the
Free Generation Generation Y Family
Product/Service Gap Inc. is an American clothing and accessories retailer based in San Francisco California. The company was founded on August 21‚1969 by Donald and Doris Fisher. Gap is one of the largest specialty retailers. They operate four of the most recognized apparel brands in the world:Gap‚ Banana Republic‚ Old Navy and Forth and Towne. Place/Distribution Gaps main opportunity to reach out to its customers through its stores. Gaps operate stores in the United States‚ Canada‚ the United
Premium United Arab Emirates Saudi Arabia Pricing
EXECUTIVE SUMMURY From this thorough research which has been conducted in this paper‚ it can be seen that the marketing strategy implemented by Gap Inc. and Mango Clothing is pivotal to their excellent performance not just globally but specifically in Malaysia. Both Gap Inc and Mango Clothing have a lot in common despite the fact that while Gap is American‚ Mango Spanish. Beyond this‚ the world is drastically becoming a global village and this can be seen in the adoption of similar strategies by
Premium Marketing