Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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GAP Inc Table of Contents Abstract 4 Introduction: 5 Background of the company: 6 Objectives: 6 Mission and vision statement: 6 Industry analysis: 7 Porter’s Five Forces analysis: 8 Competition: 8 Treat of new entry: 8 Threat of substitutes: 9 Power of suppliers: 9 Power of buyers: 9 Environmental Analysis: 10 Social - Cultural: 10 Economic: 10 Legal/Political: 11 Technology: 11 Industry Structure: 12 Competitors: 12 Economics strategy adopted by Gap inc. to improve it’s
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The Stubborn Gender Gap When a congressional committee hearing presented an all-male panel of witnesses to discuss female contraception last month‚ Carolyn Moloney made news by demanding‚ “Where are the women?” Nearly 50 years after the modern women’s movement began‚ such omissions remain common- and yet many people assume the battle for equality is largely over. Perfectly nice guys will say to me‚ “You must be so happy you’ve won!” reports Gloria Steinem. I say‚ “But are you working for a women
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Bookkeeping Manager Date: November 26‚ 2012 Re: Operational Gap-Exceptions Overdraft Analyst This memorandum is to inform the hiring manager of Seaway Bank of an operational gap that needs to be fulfilled immediately within the Bookkeeping Department. As you know Seaway Bank has a reputation for loyalty not only to our customers‚ but to our employees as well. We also have a reputation that ensures that we provide quality service and our management team will continue to make sure that we earn
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Quality assurance system for ensuring excellent member services As our club as known as an old-fashioned club‚ provide poor services and management‚ unable to meet customers’ needs and wants‚ unclear future directions that is the main reasons of resignation‚ it is necessary to set up a quality assurance system which can help our club to meet the challenges. Standard Operating Procedures A well-written SOP can be used to satisfy compliance requirements. SOPs are recommended for all procedures that
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CULTURE: Based on the research I conducted about Gap‚ I would characterize their culture as adaptive. They would be stupid not to be in the fashion industry with trends constantly changing‚ they need to be up to date with the latest fashions. Ever since 1969‚ Gap Inc. has expanded not only horizontally but vertically as well. They created stores such as Old Navy and Banana Republic. In addition to Gap opening new stores‚ they have expanded globally to reach a new customer base. Their innovation
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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Gap and Current Strategy Analysis * Macro Environment: The major trend in the macro-environment which affects Sony’s future strategy is socio/cultural/demographic. Since the Nintendo Wii emerged‚ it attracted many of non-traditional gamers came into the videogame console market‚ especially females and elderly people. Traditionally‚ non-traditional gamers think PlayStation is not ease of use for them. For instance‚ the joystick is difficult controlled or the instruction of the games are not easily
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Chapter 25 – Knowledge Gap -The knowledge gap hypothesis presumes that you will know more about these topics than people whose educational level is lower than yours‚ even if the topics don’t directly concern your everyday life. -Stated by Tichenor‚ Donohue and Olien in their 1970 article they said the population is divided into two distinct segments: a group of better educated people who know more about most things and those with low education who know less. -Low Socio-economic status (SES)
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Case 11 Teaching Note Gap Inc. in 2010: Is the Turnaround Strategy Working? Teaching Outline and Analysis 1. What does a five-forces analysis reveal about the strength of competition in the U.S. family clothing stores industry? In leading the class discussion of the five-forces analysis‚ we encourage you to direct the attention of students to Figures 3.3‚ 3.4‚ 3.5‚ 3.6‚ 3.7‚ and 3.8 in Chapter 3 to support their analysis. 11-1 Case 11 Teaching Note Gap Inc. in 2010: Is the Turnaround
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