report has been prepared on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer
Premium Bank
Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
Premium Manufacturing Six Sigma Lean manufacturing
Generation Gap is a term which is given to the gap between two generations-one the past and the other the forthcoming. Everything is affected with the change of time-the age‚ the culture‚ mannerism‚ morality‚ and thinking. It is a fact that this difference affects everyone extensively. This difference brings out a wide change in the making of the society and its culture. There has always been a clash between the two generations. It is because time is fleeting and with it everything gets a change
Premium Sociology Present Time
A Gap of Sky “A Gap of Sky” is a short story written by Anna Hope in 2008. The short story takes place in London‚ where we see a day from the perspective of our main-character‚ Ellie‚ where she has to make an essay due to Tuesday morning. Ellie is a teenage girl‚ she is nineteen years old‚ and studies at University College London‚ or just known as UCL. Ellie seems like a typical nineteen years old teenager. She sleeps in‚ waits until the last minute to finish her paper and she likes to party
Free Short story Essay Drug addiction
force.” (WB‚ 2010) As everyone can see the number of women working in the U.S. has increased to almost 50 percent over the last several decades. However‚ some women still suffer from employment discrimination and inequality in job position or wage gaps. “From birth until death‚ gender shapes human feelings‚ thoughts‚ and actions. Children quickly learn that their society considers females and males different kinds of people‚ by about age three‚ they begin to think of themselves in these terms.”
Premium Gender Employment Female
SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
Premium Higher education University
this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives
Premium Airline Avianca Quality of service
Antonia Silva-Warren Decision Making Process Organizational Behavior Professor Monica Galante BSE Veterinary Services is a special laboratory that is carrying out tests on cattle to make sure that they don’t have any infections before they are sold. Currently the lab carries out 12‚000 test each period‚ but since there have been issues with the beef herd the demand is expected to increase to 18‚000 tests a period. This would result in more man hours‚ working additional shifts require cents
Premium The Animals Medicine Animal
Bridging the Gap With a population that is constantly expanding‚ problems surrounding climate change have become a major source of concern. Worldwide‚ countries are facing environmental changes that are having profound effects on the populace and each region’s economy. This essay will explain what is meant by the term climate change refugee‚ how governments determine whether or not an individual should be classified as an environmental refugee and which countries are most at risk from climate change
Premium Global warming Refugee United Nations
management. In reality‚ we usually use many stock control models such as the Economic Order Quantity model (EOQ) and Just-In-Time model (JIT). Efficiency gains in inventory management can bring significant improvement to overall company financial performance. In this report‚ rationale of the two models‚ effectiveness of the two models in practice‚ and use JIT system in McDonald company will be presented. Our conclusion that EOQ and JIT models like most management accounting techniques‚ are not a universal
Premium Economic order quantity Inventory