THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
Premium Customer service Customer Customer satisfaction
Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
Premium Customer service Discrimination Employment
International Academy for Business and Administration Logistics cost management Thesis Paper Supervised by: Prof. Dr. Siegfried Harmeling Student’s name: Li Li Student’s number: 05213116 Date: May 31‚ 2008 Synopsis In recent years‚ the logistics industry of China is developing rapidly. Even some big-size enterprises fizz in the first‚ second and third industry. It has become the huge and complex industry. The status of the logistics industry is more and more important. As we know‚ the
Premium Logistics Supply chain management Inventory
527 Sustainable Supply Chain Management in Tourism Xavier Font‚* Richard Tapper‚ Karen Schwartz and Marianna Kornilaki Leeds Metropolitan University‚ UK ABSTRACT Sustainable supply chain management (SSCM) encapsulates the trend to use purchasing policies and practices to facilitate sustainable development at the tourist destination. Most research has focused on environmental aspects of manufacturing‚ while other aspects of sustainability or the challenges for the service sector are largely ignored
Premium Sustainability Supply chain management Tourism
Sustainable supply chain management across the UK private sector Helen Walker Cardiff Business School‚ Cardiff University‚ Cardiff‚ UK‚ and Neil Jones Alliance Boots‚ Nottingham‚ UK Abstract Purpose – Increasingly‚ private sector companies are aiming to buy and supply products and services in a sustainable way‚ termed “sustainable supply chain management” (sustainable SCM)‚ using purchasing and supply to reduce negative impacts on the environment‚ economy and society. There is often a gap
Premium Management Supply chain management
• Study of vehicle manufacturing processes from raw material to finish vehicles. • Study of Vehicle Tracking System (VTS) & equipment interface. • Auto closing system (Concept‚ design & fabrication) of floor service pit to improve safety of human. SUBMITTED BY ------------------- 4TH YEAR ELECTRICAL ENGINEERING YMCA INSTITUTE OF ENGINEERING FARIDABAD [pic] Maruti Suzuki is one of India’s leading automobile manufacturers and the market
Premium Maruti Suzuki Suzuki
net%2Fdocuments%2Fsolution-scm-ch12.html) / Docslide (/) / Documents (/category/documents.html) / Solution SCM Ch1 2 Assignment 1 Supply Chain Management Topic: Understanding the Supply Chain Submitted by: Submitted to: Md. Faisal Hossain Md. Md. Akram Hossain EMBA Spring Semester 2013 Assistant Professor ID: 61120-13-017 MIS‚ University of Dhaka Date: 23-01-2013 Department of Management Information Systems Gateway Why did Gateway have multiple production facilities in the US? What advantages or disadvantages
Premium Supply chain management Supply and demand Inventory
Supply-Chain Management Supply-chain management consists of developing a strategy to organize‚ control‚ and motivate the resources involved in the flow of services and materials within the supply chain. A supply chain strategy‚ an essential aspect of supply chain management‚ seeks to design a firm’s supply chain to meet the competitive priorities of the firm’s operations strategy. 1 Supply Chain Strategy Across the Organization Supply chains must be managed to coordinate the inputs
Premium Supply chain management
your product or services to right people at the right time‚ thus a global distribution strategy is a plan created by the management that specifies how the firm intends to transfer its products to intermediaries‚ retailers and end consumers (Munusamy‚ 2011). A distribution strategy defines how you are going to move products from point of creation to points of consumption‚ in a cost-effective manner and also defines how the organisation is going to create and satisfy demand for your products. Also
Premium Supply chain management Supply chain Logistics
t Target’s Supply Chain Unit 2 Assignment John S. Gumbs Jr. GB570 Managing the Value Chain Professor: Priscilla G. Aaltonen‚ M.A.I.S.‚ Ph.D Kaplan University August 7‚ 2012 Target’s Supply Chain In the year1962 the Target Organization was established by George Dayton who categories the organization as a concession retailer within the townships of Roseville‚ Minnesota. A decade later after the organization established it footing within the industry‚ the small subsidiary developed into
Premium Value chain Supply chain management Supply chain