HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases
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Luxury market to grow despite weak economy Mahua Venkatesh & Himani Chandna Gurtoo ‚ Hindustan Times New Delhi‚ February 07‚ 2013 Sameira Khanna‚ 42‚ recently bought a Louis Vuitton bag for Rs. 35‚000 on an impulse. Anuj Jatav‚ 25‚ a student‚ purchased a Bang & Olufsen’s Beolit 12‚ a Rs. 70‚000 audio system‚ with help from his father. And the list of expensive purchases in the middle of an economic slowdown is quite long. The luxury goods market —estimated at Rs. 43‚000 crore — not
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of a student in my Beginning Band class two decades ago. His name was Carlton and he was a special needs student in sixth grade. Carlton desperately wanted to learn to play the Baritone horn well enough that he could perform on the Spring Band Concert but band rehearsals were short and he needed more help. So‚ he and I agreed that he would skip recess and I would skip lunch a few times each week to practice together. Carlton played on that concert and him doing so was just as rewarding to me as
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travel agencies Global Premium Hotels Ltd (Economy to Mid-Tier Hotels A.K.A Budget Hotels) Threats Faced by Global Premium Hotels Ltd Demographic Segments Sociocultural Political/Legal Technological Economic Porter’s Five Force Model of Industry Competition Threat of New Entrants The threat of new entrants into the hotel industry is generally low‚ due to high barriers to entry. However‚ comparing budget and boutique hotels‚ the threat of new entrants is significantly
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Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
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1. List the top three to five highest priorities of your job as you understand them. 1. Customer service 2. Accurate repair order write ups 3. Selling service and accessories‚ up selling. | | |2. List what you consider to be your greatest strengths or accomplishments this year. | |
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Wrap Wrap & Roll www.wrap-and-roll.com Team GirlSix: Gi LOGO Contents Introduction The 4Ps-Product The 4Ps-Place The 4Ps-Price 4Ps The 4Ps-Promotion Conclusion Company Logo Introduction-Service Product Company’s service products: www.themegallery.com Introduction-Brief history 2006 The 1st Wrap & Roll Restaurant on Hai Ba Trung St established by Nguyen Kim Oanh Oanh 2007 Develop into into Wrap & Roll chain including- 6 Restaurants & Food
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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Part One 1. Lost in the Post. A. Philips 2. Success Story. J.G. Cozzens 3. Hunting for a Job. S.S. McClure 4. A Foul Play. R. Ruark 5. Jimmy Valentine’s Reformation. O. Henry 6. Letter in the Mail. E. Caldwell 7. The Brumble Bush. Ch. Mergendahl 8. The Beard. G. Clark 9. Lautisse Paints Again. H.A. Smith 10. A Good Start 11. The Filipino and The Drunkard. W. Saroyan 12. The Dinner Party. N. Monsarrat 13. Fair of Face. C. Hare 14. Caged. L.E. Reeve
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best services to customers with kind attitude. Its training programmers emphasize service attitudes‚ organizational value and job empowerment. Also‚ survey has shown that more-sophisticated human-resource planning‚ recruitment‚ and selection strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality
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