International Journal of Business and Social Science Vol. 3 No. 3; February 2012 CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN THE SECTOR OF BANKING Assist. Prof. Dr. Duygu KOÇOĞLU* Sevcan KIRMACI Abstract In the centre of marketing activities today is the customer satisfaction. For the banks to be successful in the intensively competitive environment‚ they are bound to attach importance to customer satisfaction. The purpose of the present study is to reveal the relationship
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Supplier relationship management is an approach to managing organizations interactions with the supplier of the goods and services it uses. The main goal of supplier relation management is to streamline and make more effective the processes between an organization and its suppliers. In order for this type of relationship to work and benefit both parties‚ the organization and its suppliers must have the same desired outcomes. Both parties must be willing to compromise‚ share information such as pricing
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the worst positions? 5. What key factors determine the success of companies competing in the golf equipment industry? Which companies seem to perform these factors the best? What is the overall competitive strength of the major golf equipment manufacturers? The key factors are advanced research and the new
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it the scientific name of Theobroma which meant “food of the gods’” in Greek. Another manufacturer‚ Coenrad Van Houten‚ produced a way for making chocolate powder. He did it using hydraulic pressure to remove the natural fat from it. Then that produced a hard cake which was crushed into powder. This was then mixed with water to make a chocolate drink. Next came the Joseph Fry & Son‚ British chocolate manufacturers‚ which was founded by a Quaker. The Quaker was a doctor before finding that company.
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Health and Society -Why is Health a Social Issue? Introduction You might well think and ask‚ illness are concerned only with the physical condition of your body‚ why could one’s illness have anything to do with the society? However‚ one’s health issue can affect the society in different ways‚ for example‚ alcohol abuse and obesity that decrease the morale. On the other hand‚ health of a person does heavily depend on the traits of the society including standard of living and inequalities. In other
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Global Social Issues and Change Paper SOC/100 August 27‚ 2012 Arlina Wong Global Social Issues and Change Paper According to Conacher (2009)‚ “Land degradation occurs in all climatic environments‚ with ‘land’ interpreted to include vegetation and water as well as landforms and soils” (para. 2) Land is one of the resources that all living things on Earth are running out of that humans cannot reproduce of. Because of the expansion of the human population through urbanization‚ industrialization
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Ethnic Pressures Pakistan’s 180 million people are divided into five main ethnic groups: Punjabi (44.7 percent)‚ Pashtun (15.4 percent)‚ Sindhi (14.1 percent)‚ Muhajirs (7.6 percent)‚ and Balochi (3.6 percent).The country is divided into four provinces: Punjab‚ Sindh‚ Balochistan‚ and Khyber Pakhtunkhwa (formerly known as North-West Frontier Province‚ or NWFP). In addition‚ there are the Federally Administered Tribal Areas (FATA)‚ Pakistan-administered Kashmir‚ and Gilgit-Baltistan. Historically
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Rubatex’s plant was built since 1924 and its equipments and machines were purchased in 1940s. So what do you expect with this plant and equipments? Obviously‚ problems or conflicts cannot be avoided in this kind of company. Other major problem is the Labor-Management Relationship. The management states that they pays their employees well and expects a very high performance from their workers. If the company’s productivity doesn’t increase very soon‚ they have no choice but to lay-off or fire
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Supplier Base Reduction Supplier Base Reduction Department of Industrial Management and Logistics Division of Engineering Logistics Planning for Supplier Base Reduction - understanding Supplier Base Reduction’s role in purchasing A case study at Alfa Laval AB Authors Fabian Karlsson Sebastian Eriksson-Ritzén Supervisors Ala Pazirandeh Markus Ekendahl ii Acknowledgements This thesis completed our Master of Science in Mechanical Engineering with specialization in Logistics
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SUPPLY CHAIN: INNOVATION Increasing Suppl ’ierDriven Innovation When customers collaborate with suppliers they can build trust‚ reduce relational stress‚ and increase innovation-related activities. BY JOHNW. HENKE JR. AND CHUN ZHANG MORE THAN 50 YEARS AGO‚ management guru Peter Drucker identified innovation as one of the basic ways in which a business builds and maintains a competitive position in the marketplace.I It wasn ’t until recently‚ however‚ that companies not only established internal
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