Understand the need for tissue viability risk assessment. 1.1…Describe the anatomy and physiology of healthy skin The skin is an outside covering for the human body. It is an organ just like the heart‚ lung and liver. It provides layer of protection and plays a vital role in maintaining body temperature and by making you aware of external stimuli through the sense of touch. The skin has two layers‚ the epidermis and the dermis‚ although not part of the skin‚ the hypodermis lies beneath the dermis
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It is essential for teachers to understand student growth and development. Teachers need to understand how their own students grow. Teachers also need to understand what adaptations their students need. This is very important for all students‚ but especially for their students who are gifted or have special needs. In order for any teacher to do this‚ they must understand the growth of their students. IEP’s are a great example of why teachers need to understand the growth of their students. It is
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that‚ business model involve strategies that the business itself make and take to implement ways to generate profit and also making sure that their consumers get best services and goods. Business model also defines uniqueness of the business from competitors. Rakuten uses aggregator business model‚ of which is a model that describes a business that collects information about goods and services from different types of shops and put them together on their websites (Aggregator‚ 2014). Rakuten was started
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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effectiveness‚ and if the group becomes too small‚ the company will lose the benefits of economies of scale. There are often very large customers that provide a large portion of a suppliers business. These single customers are sometimes distinctive enough to justify constituting a segment on their own. This variable should be relevant to a substantial group of customers‚ such as parents who have children. * Identifiability and measurability: Is the kids’ market large enough to be identifiable
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1) Name the bank with which the Reserve Bank of India on 4 December 2012 signed a three year Bilateral Swap Arrangement (BSA) for swapping of the local currencies to address short-term liquidity problems. A. Bank of Australia B. Bank of Scotland C. Bank of Japan (Correct Answer) D. None Of these E. Bank of America (Your Answer) Unanswered Q.2) State Bank of India (SBI)‚ the largest lender of India on 5 December 2012 announced about its expectation of
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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MU2.8 Understand how to support the nutritional and dietary needs of children 4.1 Define the basic nutritional requirements of children to ensure a balanced diet and meet government guidance. Children and young people need to have and maintain a good and healthy diet‚ therefore it is important for staff to promote healthy eating to both children and parents. Having and maintaining a healthy diet during childhood can improve the child’s concentration and behaviour‚ it makes it a lot easier to
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3 Discuss with
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