Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
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Discuss the extent to which Consumer law achieves its objectives. The most efficient way for consumers to get what they want is through the ‘market’‚ not the government‚ but businesses have more power than their customers. Some businesses can and will use abuse this power and cheat and steal from consumers to make money. Because of this‚ the government regulates the behaviour of businesses to have a market economy that functions properly. These laws mainly protect consumers against; misleading/deceptive
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articles The value of the world’s ecosystem services and natural capital Robert Costanza*†‚ Ralph d’Arge‡‚ Rudolf de Groot§‚ Stephen Farberk‚ Monica Grasso†‚ Bruce Hannon¶‚ Karin Limburg#✩‚ Shahid Naeem**‚ Robert V. O’Neill††‚ Jose Paruelo‡‡‚ Robert G. Raskin§§‚ Paul Suttonkk & Marjan van den Belt¶¶ * Center for Environmental and Estuarine Studies‚ Zoology Department‚ and † Insitute for Ecological Economics‚ University of Maryland‚ Box 38‚ Solomons‚ Maryland 20688‚ USA ‡ Economics Department
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Research the policy and guidance impacting on support services at national level and evaluate how this operates at local level The government wants children and young people to have more opportunities to get involved in the design‚provision and evaluation of policies and services that affect them or which they use.Minister will be looking to their individual departments and agencies to develop robust but realistic arrangement to make sure this happens.Actively involving children and young people
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when calling customer service. 2. transfer This one enables to transfer a caller to another extension. Usually used at the reception desk where the receptionist can transfer a caller to needed person. 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible‚ use specific information
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author uses a variety of literary proofs in order to support the ideas that they write about. As a result of the various examples of literary proofs‚ different authors use different methods of proof based on what they are writing about. In the essays‚ "The Not So Deadly Sin" by Barbara Kingsolver and "The Death of History is Bunk" by Patrick Watson‚ the authors clearly demonstrate the use of strong literary proofs. Within the essay "The Not So Deadly Sin" written by Barbara Kingsolver‚ the use of literary
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‘Discuss the ways in which the government may use Fiscal policy to help the economy grow out of a recession. Reference must be made to some policies that the current government has actually use’ Fiscal policy involves the use of government spending‚ taxation and borrowing to affect the level and growth of aggregate demand‚ output and jobs. Fiscal policy is also used to change the pattern of spending on goods and services. It is also a means by which a redistribution of income & wealth can be
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The following discussion focuses on communication‚ describing the literature which underpins current practice of this core skill in health care settings. For clarity purposes the writer will initially define the term‚ “communication” as a core skill‚ in current practice then concentrate on Active Listening – its effects on client(s)‚ staff‚ and the safety issues involved. Hugman (2009) defines communication as the sending and receiving of a message‚ signal‚ information and data. Effective communication
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was an English artist and play writer. He was generally viewed as the best writer and the world’s prevalent producer. Romeo and Juliet was one of his well-known play which explores the theme of ‘love’ in Act 2 Scene2‚ which was composed between 1594-1595. This play mainly focuses on love‚ by utilising exceptional poetic approach which comprise of similes‚ sibilance‚ metaphors‚ personification and oxymoron’s. Shakespeare exploits numerous poetic techniques in the play Romeo and Juliet‚ but one of
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