Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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The generation gap is one which cannot be bridged. Discuss. Every generation lives according to the norms and beliefs in their own time. The time brings changes‚ new technologies‚ new lifestyles and new ways of thinking and behaving. Inevitably and even unconsciously‚ people follow these changes and they are affected too. In every process‚ the transition is the hardest obstacle to overcome and the question whether gap between generations can be bridged is a reason for a heated debate between
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creates value through corporate culture of customer first. This is then reinforced and measured so that it can transform from only values to action. It is measured by tools such as consumer research‚ customer visits and market orientation assessments. At the product level This is done by analyzing how a product/service should be adapted to the market. The value proposition of the product is decide and stated through positioning as to what benefits it provides to the customer. The product hierarchy
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It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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Describe the attributes of a good dancer. Discuss ways of improving each of these skills in a suitable training programme: (20 marks) A good dancer should have a range of attributes‚ which they use on a daily basis and in all their work. One of the first attributes of a dancer is having the correct alignment and posture. Posture is the position in which you hold your body upright against gravity whilst standing
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Selected personal attributes and sports participation of CAS students in Silliman University in the Intramurals Table of Contents Page List of Tables……………………………………………………………………………. iii List of Figures…………………………………………………………………………… iv ABSTRACT…………………………………………………………………………….. v Chapter I INTRODUCTION……...………………………………………………. 1 Review of Related Literature……………………………………………. 2 Theoretical Framework………………………………………………….. 6 Conceptual Framework…………………………………………………... 8 Statement of the
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Microeconomics 1.1. Summarize and discuss the proposed benefits under the PPACA (i.e. “Obamacare”). How will the federal government pay for any health insurance subsidies under the PPACA? The Patient Protection and Affordable Care Act (PPACA) provides essential health benefits for people seeking health care treatments and or services based on each state. According to Giddings and Waidmann (2012)‚ the health insurance issuer must automatically provide the summary of benefits and coverage (“SBC”) to a group
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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and
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Discuss ways in which media products are produced and distributed to audiences‚ within a media area you have studied Many different methods are used to produce and distribute films. I am going to explore Working Title Films who are becoming increasingly popular due to funding from the multi conglomerate‚ Universal studios. I will use them as an example of how films are produced and distributed in the film industry. Working title films began as a small company with little money. Created in
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